Job Details
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!
UPM Raflatac is looking for an Inside Sales Representative who will be responsible for developing profitable sales and relationships with their customers, as well as acquisition of new customers. In their work, Inside Sales Representatives are implementing company sales strategy and working in alignment with the Sales team to compliment area business and growth targets with regular and new customers. This position is based in Fletcher, North Carolina.
Greetings from your future manager
"In this role, you will have the opportunity to call on our current customer base within a certain segment, while also cultivating new business. Our Inside Sales team operates in a fast-paced environment where adaptability, creativity, and determination are key. If you are inspired by a challenge and motivated by sales growth, we welcome you to join our team and contribute to our continued growth and success!" - Marie Olson, Inside Sales Manager
What you will do
- Develop sales, margin, AV and mix in-line with the targets for the given customer portfolio of regular accounts
- Acquire and develop new customers, plan and coordinate customer meetings according to segmentation by phone, effectively use sales tools to ensure all customer information is up-to-date
- Manage customer portfolios to deliver required level of profitability and take corrective actions where targets are not being achieved, actively involve relevant parts of the organization, including the Sales Team and SBUs, to support in customer activity
- Take responsibility of customer inquiry handling and claim handling with the target of solving customers' problems, deploy Field Sales or Technical Sales to visit the customer for solving a claim case, provide product training and consultancy, provide product consultancy and training upon customers' needs via Skype or phone, ensure the resolution of commercial (non-justified) complaints in alignment with UPM Raflatac claim handling policy
- Provide market and business intelligence on customer activity, competitor information and actions, end-user information and requirements
- Keep accounts receivables on target level and take action in case of overdue, collect customers' balance sheets and any other needed documents for credit control, provide call planning and cadence and facilitate the delivery of the actions to develop customers' business, provide back up in the local sales team during vacations and absences
- Participate, where required, in industry events and exhibitions
Who you are - You have relevant commercial degree/education and technical understanding of complex products
- You have previous work experience in sales or customer service, especially in selling on the phone and ideally in B-to-B environment
- You have experience or knowledge of the packaging or labeling industry and market
- You have interpersonal, communication and networking skills
- You have commercial and phone selling skills
- Spanish fluency is seen as an asset
This is what we offer for you - A meaningful job - We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
- A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
- Comprehensive benefit package - UPM's benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan.
Learn about our Rewarding and our Ways of working
Additional information:
Travel Requirements: Potentially up to
15% working with sales teams and customers
Location:
Fletcher, NC Hours:
Monday-Friday 8am-5pm If you are interested in this job offer, please submit your application via Apply button by
June 5th, 2024. If you have any technical issues with submitting your application, please contact our HR Service Center at ...@upm.com or 877-###-####.
This Job Description is intended to be a guide, and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.
Only candidates authorized to work within the United States without sponsorship will be considered. UPM North America is an Equal Opportunity Employer.
UPM Raflatac is one of the world's leading producers of self-adhesive label materials. We supply high-quality paper and film label stock for consumer product and industrial labeling through a global network of factories, distribution terminals and sales offices. We employ around 3,000 people and made sales of EUR 1.4 billion (USD 1.5 billion) in 2016. UPM Raflatac is part of UPM - The Biofore Company. Find out more at www.upmraflatac.com.
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