CASHIER-SELF PARK-SEASONAL

Job Details

Overview:

Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.

Responsibilities:

• Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
• Creates a culture of high ethical standards, integrity and service at all times
• Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
• Expresses positive body language and attitude while delivering superior customer service at all times
• Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
• Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
• Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly.
• Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
• Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
• Must be capable of viewing computer monitors/screens for extended periods of time
• Maintains accurate property information through property fact sheet and other forms of communication.
• Able to travel to and from cashiering location situated outside the main building.
• Assure all safety policies and procedures are followed
• Able to attend training and meetings as and when required.
• Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned

Qualifications:

• High School diploma, GED, or equivalent required.
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must possess working knowledge of computers; proficiency in utilizing point of sale system is preferred.
• Demonstrated aptitude in addition, subtraction and the operation of calculating machines.
• Must be detail oriented.
• Must possess excellent time management skills.
• Must be willing and able to work flexible hours including evenings, weekends.

 Hard Rock Hotel and Casino Atlantic City

 06/15/2024

 Atlantic City,NJ