Front Desk/Guest Service Agent

Job Details

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Benefits as such:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.

• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.Currently have properties in Wisconsin, South Dakota, and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

 Holiday Inn Express Fargo - West Acres

 05/29/2024

 Fargo,ND