Job Details
** Lead Hotel Customer Service Agent, NF-02**
**Department of the Army**
**Summary**
**Serves as a part-time Lead Hotel Customer Service Agent within the Front Office Department.
The first deadline will be 23 October 2021. Subsequent lists of eligible applicants will be pulled at the request of the Selecting Official.**
**Location**
1 vacancy in the following location:
+ **Duties**
As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation. Ensures manager's directives and plans are communicated and followed and provides status and information reports as required. Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc.
Warmly welcomes and interacts with arriving guests and visitors. Checks in and out guests in support of the front desk reception service on an as needed basis. Assigns guest room, accepts payment, gives receipt and room keys. Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund. Cashes travelers and personal checks and secures credit card authorizations. Sells hotel services such as tickets for events and shows. Provides information on the various hotel services, programs, offerings, and local points of interest. Answers guest inquiries on the general lodging layout, parking, and room features. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Performs all related clerical tasks associated with the above functions.
**Requirements**
** Conditions of Employment**
**Conditions of Employment**
Direct Deposit and Social Security Card are required upon appointment.
Meet qualification/eligibility/background requirements for this position.
Satisfactory completion of employment verification (E-Verify) check.
One year probationary period may be required.
A physical examination may be required.
Satisfactory completion of pre-employment checks in accordance with AR 215-3, 2-15j.Must be able to work nights, weekends, and holidays.
Must be able to work various hours of the day and week when required.
Pursuant to EO 14043, all Federal employees, regardless of duty location or work arrangement, must be fully vaccinated for COIVID-19 by November 22, 2021, or before entrance on duty if after November 22, subject to exceptions as required by law.
If selected, the agency will provide information regarding what documentation is needed and how to request any legally required exceptions.
Proof of vaccination will be required. To ensure compliance with this mandate, review the vaccination requirements, to include timelines for receiving required doses, at the following:
If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty. ().
** Qualifications**
**QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.**
**Minimum Qualifications:**
- Must possess Hotel Customer Service experience
- Must possess cash handling and auditing experience
- Ability to resolve questions, concerns and conflicts from guests
- Ability to implement guidelines as appropriate- Ability to perform duties independently
**All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.**
**Highly Qualifying Criteria:**
- Possess knowledge and/or experience of the OPERA system
- Ability to type at least 40 WPM
- Possess experience training co-workers
**Education**
Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click .
**Additional information**
* Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
* Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
* Please check out our to view additional information you may find useful when applying for our jobs.
* A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
**The following documents must be submitted with your application:**
+ Resume
Optional: Our job application () will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
**The below items are accepted and may be needed to support a qualification and/or claimed priority/preference**
+ Cover Letter
+ DD-214/ Statement of Service
+ DA Form 3433, DA 3434
+ Marriage Certificate
+ PCS Orders
+ Reasonable Accommodation Documentation
+ Resume
+ Separation Notice (RIF)
+ SF-50/ Notification of Personnel Action
+ Transcript
**Including any of the following on your resume may result in an ineligible rating:**
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such a