Job Details
Kavaliro has partnered with a client in Novato who is seeking a versatile and customer-focused IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our users, ensuring smooth operation of IT systems and resolving issues in a timely manner. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Respond to user inquiries and requests for technical assistance via various communication channels, including phone, email, and in person.
- Diagnose and troubleshoot software, hardware, and network problems, implementing effective solutions to minimize downtime and disruptions.
- Install, configure, and maintain software applications, operating systems, and hardware devices across the organization.
- Monitor IT systems and infrastructure for performance issues, security vulnerabilities, and potential risks, taking proactive measures to address them.
- Provide user training and guidance on IT tools, applications, and best practices to enhance user productivity and efficiency.
- Maintain accurate records of user requests, technical issues, and troubleshooting steps in the help desk ticketing system.
- Track and manage IT assets, including inventory management, asset tagging, and disposal procedures.
- Ensure compliance with IT policies, procedures, and security standards, implementing measures to protect sensitive data and mitigate cybersecurity risks.
- Work closely with other IT team members and departments to resolve complex technical issues and support IT projects and initiatives.
- Identify opportunities for process improvements and efficiency enhancements within the IT help desk function.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) a plus.
- 3+ years of experience in technical support or IT help desk role, with a strong understanding of IT systems and troubleshooting methodologies.
- Proficiency in Windows and/or Mac OS environments, along with common business applications and productivity tools.
- Familiarity with help desk ticketing systems and remote desktop support tools.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks and managing workload effectively.
- Strong problem-solving and analytical abilities, with attention to detail and accuracy.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.