Job Details
SERVICE MANAGERWHY WORK FOR ELME COMMUNITIES?Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that eveCryone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.When you join our Service and Asset Preservation Team as a Service Manager, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority. You are also joining a team committed to empowerment and long-term solutions. This means that you embrace the responsibility of recruiting and retaining the fields best and brightest and coaching them to achieve their full potential.PRIMARY RESPONSIBILITIES:Chief Problem Solver and Asset Preservation Leader* Maintain and continuously elevate property operational and maintenance standards and service excellence.* Ensure company standards are upheld through effective preventative maintenance programming and periodic property inspections.* Assist with routine operations across the portfolio including staff coverage, ticket support, turn around support and renovation support.* Work collaboratively with the property management team in communicating with all stakeholders and achieving operational goals.* Partner with Community Manager and Regional Service Manager to contribute to the property budget and vendor management process.* Collaborate with leadership team members on but limited to: maintenance projects, resident communications, maintenance and engineering best practices, competitive procurement.* Coordinate with property management leadership on response for property emergencies.Team leadership and development* Be a positive role model and champion of company mission, vision and values.* Support, motivate, and develop a high-performing team.* Contribute to ongoing staff recruitment efforts and skill-building/learning initiatives.* Ensure that policies, procedures, safety, and compliance expectations are met.* Support and/or lead portfolio training efforts, including classes and mentorship.* Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies.OUR IDEAL TEAM MEMBER:* A proven track record of career progression in residential apartment maintenance, including leading maintenance teams.* Well versed in all phases of HVAC and mechanical systems.* Universal EPA/CFC Certification.* Strong knowledge of preventive maintenance and life safety systems.* Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi.* Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.* Demonstrates resilience and commitment to deliver and be accountable for the results.* Possess valid driver's license and reliable personal transportation.* Exposure to sustainability and environmentally conscious operational building practices.* Must be able to be on call and return to property 24/7 in the event of life safety incidents.* Believes in the value of teamwork, understanding that we finish stronger together.HEALTH AND WELLNESSWe are committed to the mental, physical, and financial health and wellness of every Elme team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development! We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.