Job Details
Overview:
Faith Presbyterian Hospice
Community Liaison
Responsibilities:
ESSENTIAL DUTIES:
Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers
Create awareness of organization and hospice services through events, lecture series, presentations and one-on-one contact and relationship building with community resources and industry associations
Monitors competitor services and marketing activities
Prepare marketing activity reports, as assigned, and present to Director of Business Development
Establish and maintain a consistent corporate image throughout all materials and events
Facilitate patient discharge from hospital and sign-on admissions as requested
Ensure working knowledge of active census for all client relationships
Attend staff and leadership meetings as required or assigned, i.e. IDT, Leadership
Communicate to internal groups on external customer expectations, i.e. clear details, critical timelines, and customer expectations
Track and report on the status of all new business development activities, existing customer satisfaction, new customers
Establish and maintain on-going client relationships to anticipate and resolve potential problems
Maintain up-to-date working files for all clients
Create and build client relationships and locate new opportunities, by visiting existing and new customers
Maintain industry knowledge by attending educational workshops or classes; reviewing related publications; and establishing networks
Ensure customer satisfaction through being responsive to customers needs and following through on all aspects of request, both written and verbal
Work closely with interdisciplinary team, and provide information of market conditions and current competition
Create and make presentations and/or in-services to various groups internally and externally as needed or assigned or required per client agreement
Other duties as assigned by Director of Business Development
Qualifications:
MINIMUM QUALIFICATIONS:
Bachelors Degree in business, specialization in Marketing preferred, or equivalent with minimum 2 years within Healthcare, Hospice preferred
Demonstrated sales and marketing techniques
Ability to influence and persuade to achieve desired outcomes
Strong analytical , problem solving and negotiation skills
Ability to travel throughout the service area and/or perspective service area to establish and maintain client accounts
Proficient listener with excellent interpersonal skills, including tact, diplomacy and a clear , courteous professional manner
Ability to communicate orally and in writing in a professional manner when dealing with internal and external customers
High energy and ability to interact and develop relationships in unknown environments
Ability to work independently and as part of a team
Ability to work with limited supervision
Demonstrated techniques for relationship building skills
Ability to handle multiple duties simultaneously with superior organizational, planning and prioritization skills
Ability to sense and relate observations to business opportunity
Demonstrated ability to anticipate and solve problems or resolve issues
Working knowledge of assessing and using the internet
MS Office tools with knowledge of computer systems, communication tools and hospice software
Ability to perform Essential Duties as outlined below
Genuine caring for and interest in the care of mature adults, handicapped people and hospice Patients
Ability to perform work tasks within the Physical Demand Requirements as outlined below
Ability to comply with the Dying Persons Bill of Rights and Responsibilities
Ability to comply with organizational and departmental safety policies and procedures