Job Details
Service Manager - Wilmington
Founded by Justin Rosenberg in Philadelphia in 2012, honeygrow brings people together over quality, wholesome + simple foods. For us, it s about eating honestly + spending time doing what matters. We buy as local as possible simply because it tastes better end of story. We love great food, design + books because that s who we are. To us, it doesn t matter what the other fast-casual players do. We take pride in self-authenticity. As a growing company, we re looking for like-minded people who are looking to consistently win that means people with grit, pride, compassion + focus to help make honeygrow a best-in-class place to professionally develop and succeed with your team.
Benefits:
Earned paid time off
One week of sick time granted at the time of hire and annually
Plan your vacations! Closed for Thanksgiving Day, Christmas Day, New Year s Day, Memorial Day, Fourth of July, and Labor Day
Here is to your future! 401K
Medical, Dental, FSA, Commuter Benefits, Life Insurance, and Short-Term Disability Insurance for all who qualify
Health and wellness resources and discounts for all those who qualify
Exclusive savings on entertainment, shopping, hotels, and more
Free shift meals and discounted meals and drinks on your day off
Competitive pay
Annual performance reviews with merit increase for those who qualify
Referral bonus- earn up to $500 for referring a friend!
Free honeygrow gear- including your uniform!
Anniversary gifts
Career path: we are growing + we would love for you to grow with us!
Culinary + hospitality training
Key Behaviors:
Enjoy working in a fast-paced team-oriented environment
Ability to train new and inexperienced hires patiently and diligently
Ability to lead team members through production management needs
Demonstrates integrity, honesty, and knowledge when promoting the culture, values, and mission of honeygrow
Maintain a high level of guest service via extraordinary hospitality
Strive to be a honeygrow top performer, someone who has the desire and ability to perform excellent work, and whose constant effort elevates them, their team and honeygrow.
Roles + Responsibilities:
Lead honeygrow store operations through understanding and enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural points.
Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow.
Always set a positive example for the team by leading from the front when necessary and maintaining a model honeygrow demeanor, including those of high volume or unusual events.
Fully comprehend and be able to perform every position in the store and be trained on all stations through the Service Manager level on ascension guide.
Oversee cash management, nightly report packaging, and all other administrative work relative to daily operations.
Assist the management team in actively training and developing all store employees.
Coach and develop all team members to assist in their succession.
Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality.
Support the General Manager in their vision to create a team of all top performers, empowered to achieve hg Standards.
Ensure that we follow all the food safety guidelines and procedures to deliver a safe and delicious experience for each guest.
Effectively supervising scheduled shifts with the ability to continually maintain team member and service manager s job responsibility.
Service Responsibilities:
Hold accountability for all service-related standards and processes, including the hg item order/inventory, chemical order/inventory, paper order/inventory, and monthly small-wares inventory.
Always hold accountability for upholding employee uniform standards.
Help the Assistant General Manager with invoice organization and shipping all relevant documents to the Restaurant Support Center (RSC).
Facilities Responsibilities:
Responsible for leading the hg preventative maintenance plan at their respective store.
Hold accountability for all facility-related standards and processes, including the opening /closing checklists and weekly/daily cleaning checklists.
Always hold accountability for upholding the store to hg facilities standards.
Perform weekly mock DM Walk-Through and Facilities Manager checklists to ensure facility and sanitation standards are met.
Requirements:
Must be at least 18 years of age
ServSafe Certification preferred
Strong food prep experience
Previous training experience preferred
Minimum one year of restaurant experience
honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status, or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled.
If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to ...@honeygrow.com.
honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies, and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.
Over the last 3 months, Service Managers at this location are earning an average of $1.61 per hour in tips!
#MPSJ