Job Details
**Field Service Representative**
at Northwest Administrators, Inc. Brisbane, CA **What you'll be doing...**
As a Field Service Representative, you will be the liaison between varied stakeholders, including Plan participants, retirees, and their family members, as well as local union and employer representatives. Your focus, as a trained expert in the pension plan benefits provided through NWA, will be to provide communication and education to pension plan participants.
* Conduct individual and small/large group meetings to answer participant questions
* Actively participate in resolving participant issues, working collaboratively with internal and external partners
* Provide appropriate pension plan documentation and communication as required
** This position currently works from home but may be recalled back to the office at a future date.
**Who you are...**
* **Service Minded.** Provide superior customer service, every day
* **Technically Savvy**. Comfortable with technology; experienced with MS Office Suite
* **Educated**. Bachelors degree or equivalent combination of education and experience in the benefits field
* **Communication**. Excellent interpersonal and communication skills, both verbal and written. Fluency in Spanish is preferred.
* **Organized**. Strong organizational and time management skills, ability to multi-task
* **Travel.** Ability to travel, frequently requiring air travel and overnight stays
**Who we are...**
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension* plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.
*A pension plan provides regular payments during a persons retirement from an investment fund to which that person, or their employer, has contributed during their working life.
**If hired, you can expect...**
* Excellent Medical, Dental, Vision & Rx benefits
* Generous 401(k) plan with employer base contribution & match
* Paid vacation, sick leave and holidays
* Collaborative team environment with career growth opportunities
* Work-life balance
**Equal Employment Opportunity**
It is the policy of NWA to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information or any other characteristic protected by law. NWA prohibits any such discrimination or harassment.
Location (City) * **Voluntary Self-Identification**
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As set forth in Northwest Administrators, Inc.s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
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Veteran Status Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
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