Job Details
**CUSTOMER SERVICE FOCUS**
The Catering Sales Manager at the Ivy Hotel will extend service and courtesy daily to ensure a healthy and productive culture of serving others with excellence. Provides outstanding service to all colleagues and clients.
**ESSENTIAL RESPONSIBILITIES**
* Solicitation, prospecting, and direct selling in the local, Corporate and Social Catering market.
* Increase business through active prospecting
* Work with the corporate marketing team to create a campaign that promotes banquet and rooftop spaces
* Discuss all event details with planner and clients including room setup, food and beverage, audio visual
* Communication of function-arrangement to all responsible hotel departments via weekly BEO meetings. Distribute all BEOs via email and hard copy prior to BEO meeting
* Ensure all BEOs and event details are correct prior to distribution
* Prepare proposals, contracts, and other client-requested documents
* On-site contact for all events
* Plan, organize and effectively communicate on-site events including Employee of the Month, internal meetings, etc
* Conduct all site inspections for potential clients
* Maximize catering and private event revenue. Meet or exceed quarterly and annual budget
* Creation of profitable menus with the culinary team
* Upsell all clients with new menus and special items designed with the culinary team
* Participate in networking events both on-site and off-site
* Effective communication and follow-up to ensure repeat bookings
* Seeking a self-starter who is goal oriented, highly detailed and a strong communicator
* Other duties as assigned by the General Manager
**Competencies**
**Strategic Skills**
Proficient in event and catering job skills and knowledge.
**Operating Skills**
Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency. Can adjust work to accommodate short-term business.
**Courage**
Can think and act independently with confidence.
**Energy & Drive**
Energetic and takes initiative. Is pro-active and persistent in completing all tasks. Strives to exceed expectations and goals.
**Personal & Interpersonal Skills**
Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates a desire to understand others. Creates confidence and trust with others. Positively accepts and provides feedback.
**Knowledge/Skills**
* High School Diploma or Equivalent required.
* College degree preferred.
* Minimum of 3 years hotel sales/catering experience
* Knowledge of the operations within the hotel industry.
* Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed.
* Ability to demonstrate warmth and empathy when engaging with others.
* Must have proven selling, negotiating, and presentation skills.
* Knowledge of intermediate sales techniques.
* Aware of comp set offerings and spaces, to outsell against them.
* Highly developed customer service skills with strong attention to detail.
* Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Event Temple and/or Opera Cloud experience preferred.
* The ability to delegate, effectively train, and coach
* Must be able to work a flexible schedule including nights, weekends, and holidays
* This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.
Company : Charlestowne Hotels
Position : Catering Sales Manager - The Ivy Hotel
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # : 6856788
Date Posted : January 26, 2022
Location : 251 Government Street, Mobile, US, AL, 36602
Job Category : Sales