Job Details
ABOUT US: SWAGELOK ALABAMA | CENTRAL & SOUTH FLORIDA | WEST TENNESSEE
We are the local authorized sales and service center for Swagelok Company, a global leader recognized for manufacturing excellence in fluid system components and solutions. Our mission extends beyond delivering high-quality products; we are dedicated to ensuring the safety of our customers employees and operations, enhancing system performance, and eliminating leaks. With quality at our core, we commit to a world-class customer experience backed by 76 years of manufacturing excellence in our local markets of Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining.
ROLE OVERVIEW:
As the Sales Operations Manager, you will spearhead our commercial strategy, driving collaborative growth in our rapidly expanding business. This role demands a unique blend of strategic vision and operational excellence, enabling you to leverage Swagelok s storied brand and resources to shape our strategic direction. Your responsibilities will span across optimizing Salesforce utilization, leading marketing strategy execution, and nurturing our Tier 3 accounts, all crucial to supporting long-term strategy and our growing business.
COMPETENCIES:
- Leadership: Ability to guide, inspire, and empower others to reach their full potential and achieve collective success.
- Adaptability/Resilience: Recovers quickly from change or setbacks. Ability to regularly balance the strategic with the tactical to manage multiple initiatives simultaneously.
- Communication: Active listening style that achieves understanding, appreciation for others, and expressing oneself in a clear and well-articulated fashion appropriate to the audience. Excellent verbal and written communication skills.
- Customer Service: Anticipating, delivering, and maintaining professionalism with customers and team members.
- Initiative: Acts on opportunities, identifies problems, develops, and implements solutions.
- Optimism: Always references the positives in any situation.
- Results Orientation: Gets results in a consistent and reliable manner.
- Teamwork/Collaboration: To be supportive of all company initiatives, act collaboratively with other team members, departments, and have a customer relationship orientation.
- Work Habits: Attention to detail, planning and organization, strong work ethic, ability to function autonomously, work with a sense of urgency.
KEY RESPONSIBILITIES:
Marketing Management and Strategy Ownership
- Lead the formalization and execution of the Annual Integrated Marketing Plan in collaboration with the Marketing Strategist.
- Leverage Corporate content and Global Network to learn and apply the right best practices to our local strategy.
- Inform and oversee marketing strategy initiatives, including support of our top-account engagement plans, to advance business partnerships and a highly customized experience.
Salesforce Maximization and Lead/Opportunity Generation
- Lead the Salesforce Optimization Project to streamline processes, customize tools to enhance utilization and broaden its impact.
- Drive lead and opportunity generation, through Salesforce Campaigns and improved maintenance and generation of new contacts, to support commercial objectives.
- Utilize analytics and CRM tools to monitor sales performance, learn and apply what is working and where we can improve or process.
Inside Sales Management and Tier 3 Account Ownership
- Develop and implement growth and development plans for Tier 3 accounts through effective management of the Business Development Coordinator (BDC).
- Create an Inside Sales Program that identifies high-potential Tier 3 accounts for targeted relationship building and expansion, promotion plans.
- Responsible for commercial SAP customer data governance, ensuring accuracy and compliance.
WORK ENVIRONMENT:
- Office Environment
- Ability to lift equipment or supplies, up to 50 pounds
- Ability to sit for extended periods or to stand and move intermittently throughout the workday
- Must possess sight/hearing senses to adequately perform the functions
- Time Spent Traveling: Less than 5%
QUALIFICATIONS:
Education:
- Bachelor s degree - Business Administration, Marketing, or related field
- Salesforce accreditation recommended
Experience:
- Minimum of 3 years experience as a Salesforce Administrator
- Expertise in Salesforce design and configuration preferred.
- Experience in optimizing Salesforce adoption and adherence within an organization.
- Minimum of 2 years experience managing people, experience managing cross functional teams is preferred.
- Advanced understanding of Microsoft Office Suite and Adobe Creative Suite (Particularly Photoshop and InDesign).
*Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employer.