Job Details
The General Manager (GM) is the face of Tatte within our communities and to our guests. A GM is responsible for all facets of caf operations dedicated to delivering a warm, authentic and inspiring environment for both guests and team members, to thoughtful leadership, and to overall restaurant performance. Our GMs will work side by side with the FOH team and in partnership with Chef and back-of-house team to drive total four walls quality, standards and performance. GMs are passionate about delivering on the smallest details to uphold and grow the Tatte brand. Successful GMs at Tatte are strong people developers, teachers and performance managers, have high personal standards, hold an owner operator mentality, and are warm and genuine.
Summaryof Responsibilities:
- Demonstrates complete ownership of thebusiness including totalresponsibility for the four walls and P&L ownership
- Modelsauthentic, warmguest experienceandisresponsible for instilling great service inteam
- Ensures the caf isoptimally staffedwithindividualsthat embodyTatte s values
- Demonstrates keenpeopleperformance management skillswiththeability toidentify talent anddevelop managers and hourlyteammembers
- Displaysskill inleading and navigatinghardconversations
- Continuously upholdsTattebrand andvisualstandards
- Leadsteammembers througheffective and efficientoperational execution
- EnsuresFood Safety in the caf
- Leads all caf -levelchange managementactivitiesto ensure effective and accurate communication ofnewproduct, service and operational information thatis able tobe acted upon by theteam
- Ensures food, labor andcontrollablecosts stay consistently within guardrails set by the company.
- Other duties as assigned
Working Conditions / Essential Functions
- Ability to work a flexible schedule based onbusiness needs (including days, evenings, weekends, holidays, and as emergencies arise)
- Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, andread
- Able to grasp, reach overhead, push, lift and carry up to50pounds
Position Requirements
- Minimum 2 years experience working as a General Manager, preferably in a high-volume, full service and/or polished fast casual restaurant
- Ability to work well under pressure in a fast paced, ever changing workenvironment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- High School education orequivalent
Preferred Skills
- Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
- Proficient in Microsoft Office including Word, Excel, Outlook
- Previous experience working with UltiPro, Toast - POS System,CrunchTime/TeamworX
- ServSafe, Allergen andChokeSaverCertifications
Our Benefits and Perks
- Competitive pay(typically GM pay ranges from $70k-$85k, depending on experience)
- Quarterly bonus program
- Parking benefit when in position
- Paid vacation and sick time
- 401(k) (with a vesting match)
- Free EAP employee assistance programs
- Flexible schedule with no late nights
- Health, dental and visual insurance
- Free meals and drinks
- Exciting potential for growth
Please note that we hire managers for the greater Boston market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.
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