Service Technician - Schneider Optical Machines

Job Details

CNC Service Engineer

Optical Process Engineer

Location: Frisco Area (DNT/121)

Overview: Schneider Optical Machines, a dynamic, fast paced, growing, technical equipment distributor with European influence is looking for candidates to own the responsibility for providing amazing customer satisfaction through on-site machine installations and repairs. Schneider is the market leader in multi-axis CNC processing equipment for the manufacture of optical lenses. The ideal candidate will possess the following attributes:

Technically Sound and Service Minded
Excellent Oral and Written Communication (interpersonal, phone, and documentation)
Proficiency with a variety of drive controls, electrical, electronic, and mechanical systems
Organized diagnostics and troubleshooting acumen
Friendly, Eager, and Social A great field representative of the company
Enjoys a fast paced, progressive environment with the ability to multi-task and deal with interruptions
Eager/Willing to travel spontaneously throughout North America to customer sites

Job Description: Working under general and remote supervision

Commission new equipment at customer site to optimal performance
Diagnose and troubleshoot machine and process issues remotely
Provide field service, diagnostic and repair of equipment on customer s site
Provide technical and process phone support for customers
Coordinate parts orders, software support, and other key support needs
Train customers on site in general maintenance and operation practices
Road Warrior with the love of travel (up to 70% weekday travel in peak times)
Accurately and Completely Report and Document all actions

Objectives and Accountabilities:

100% new customer satisfaction through complete machine commissioning and interactive customer training
100% continued customer satisfaction through accurate diagnostics and precise repair
100% customer compliance through thorough pre-visit verification, on-site checklist, post visit documentation and follow-up.
100% company compliance through dependability and commitment to company processes and procedures.

Qualifications:

Experience to read and understand electrical schematics, pneumatic diagrams and mechanical assembly drawings
Experience diagnosing control systems, drive systems, PLC systems, and PC systems
Experience in mechanical system replacement and precision alignment
Optical Process knowledge (Ophthalmic Industry) experience a definite plus.
Only candidates with clearly demonstrated credentials should apply.
Must be capable of lifting up to 70 pounds independently to move, remove and place machine components.
Must have valid drivers license and reliable transportation
Must be able to walk, climb stairs and ladders, lift, stoop, squat, kneel and have full normal range of motion and dexterity in order to perform all mechanical task related to the service and installation of machinery from above, beside and below and in confined spaces.
Must be able to hear audible defects and abnormalities in machine performance.
Spanish speaking a definite PLUS

Benefits and Rewards:

Base (Hourly) + Travel Per-Diem - Based on relevant experience

Annual Performance Evaluation

Vacation and Holiday Pay

Health and Dental Insurance

401K with company match

To apply please email ...@schneider-om.com with your resume and a brief cover letter. Please list the position and your name in the subject line of the email.

Schneider Optical Machines

05/16/2024

Frisco,TX