Job Details
Benefits:
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Our customer care coordinator helps make sure customers have a positive restoration experience with us. As a dedicated point of contact for the customer, they keep the customer updated on the progress and milestones achieved in their property restoration. We also work with Property Management and HOA's and are looking for someone who has worked with Property Management and understands how to service them.
Responsibilities: Communication Facilitation: Act as a central point of contact, facilitating effective communication between the customer, insurance provider, and the company's estimator throughout the entire job process.
Ensures all required documentation is accurately collected and shared between the customer, Property Management, insurance provider, and estimator, minimizing delays.
CRM Management: The responsibility of ensuring all required documentation is accurately collected and shared between the customer, insurance provider, and estimator is a critical aspect of the Customer Service Coordinator's role, particularly when integrated with Customer Relationship Management (CRM) knowledge and maintenance.
Qualifications Able to enter data completely and accurately in CRM
Proficient touch-typing skills, ensuring fast and accurate data entry
Strong attention to detail, high quality record-keeping
Takes initiative and proactively solves problems and challenges.
Proficient knowledge of customer service principles and practices, facilitating effective communication and relationship management with customers throughout their project
Previous customer service experience that understands customer needs, addressing concerns, and delivering a high level of service.
Excellent verbal, written, and communication skills, allowing for clear and concise interaction with customers.
Ability to take direction effectively, coupled with adaptability to changes in procedures or tasks as directed by supervisors.
Strong interpersonal skills and professional demeanor in interactions with customers, staff, and Property Management.
Benefits Enjoy a competitive hourly payrate that reflects your skills and contributions, ensuring that your hard work is recognized and rewarded.
Comprehensive health coverage, including medical, dental, vision, and accident plans
In Office Training: On-site training, designed to enhance your professional skills and knowledge, fostering personal and career growth.
Ability for Career Advancement
Paid Holidays (6)
Bonus Eligible After 90 Days