Job Details
Description
Guest Services Representative, PT 7 am-3 pm
Are you a positive and professional individual looking to join our team as a Guest Services Representative? We are seeking a dedicated team member to provide exceptional service to our hotel guests. Your responsibilities will include greeting guests, managing their information, assigning keys and rooms, and addressing any inquiries to ensure a pleasant stay. The ideal candidate will possess excellent communication skills, a strong work ethic, and a focus on guest satisfaction. Weekend availability is required. If you fit this description, we encourage you to apply today!
Responsibilities
Connect with the housekeeping department to ensure guest accommodations are ready
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Handle customer complaints as necessary
Qualifications
Well-versed in taking telephone calls and handling stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school diploma, GED, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems