Job Details
Summary:
Technical support and assistance to internal employees using computer hardware, standard desktop applications and software applications. The Technician will troubleshoot and conduct problem determination to identify a problem source and resolution.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Help Desk functions including troubleshooting of workstation issues and configuration of new workstations.
- Provide user assistance/training on standard PC hardware and software applications.
- Backup and assist other members of the IT Group.
- Serve as a liaison between the IT group and the user community.
- Development and maintain standard IT practices as they relate to end user computing
- Administer and develop end user training programs.
- Research, track and inventory computer hardware and software.
- Escalate unresolved issues to the next level of support personnel.
- Minimum 3 days office presence required.
Qualifications:
- Three (3) years Help Desk experience.
- Bachelor's degree or equivalent work experience.
- Authorized to work in the US and Canada.
- Willingness to travel between U.S. and Canada offices as needed.
- Proven interpersonal, phone and customer support skills.
Knowledge & Experience
- Exceptional knowledge of computer hardware and desktop operating systems including Windows 10 and 11.
- Experience working with desktop imaging solutions and software distribution tools such as SCCM.
- Knowledge of desktop virtualization and application virtualization.
- Knowledge of desktop security applications, computing forensics concepts and practical application thereof.
- Experience with the installation and management of network printers.
- knowledge of a wide range of desktop applications and security solutions, including Microsoft Office, Project, Visio, AutoDesk, Adobe, License Managers, Development Tools, Office 365, SharePoint, etc.
- Exceptional knowledge of a wide range of diagnostic utilities including those offered by Microsoft, Dell, Lenovo, etc.
- Working knowledge of networking, server virtualization, backups, telecom equipment preferred.
- Flexible working hours as required.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.