Job Details
At ACERTUS culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas!
As a Customer Service Representative, you will be responsible for intake of assignment requests under the supervision of the Logistics Team Lead.This is a fulltime, in-office position.
Schedule: (Monday - Friday 6:00am - 2:30pm, 7:00am - 3:30, or 8:30am - 5:00pm)
Pay: $18 - $20 an hour based on experience.
What will you be doing?
- Complete data entry assignment requests, provide clear assignment verification and updates to account managers.
- Intake, process, and upload vendor insurance & onboarding packet data and log into the company's TMS within one business day of receipt.
- Provide excellent customer service to all clients, vendors and staff.
- Serve as key point of contact for clients, vendors and team helping to build mutually beneficial relationships with ACERTUS's valued client partners.
- Assist in the development of transformational projects that provide for continuous improvement across operation business needs.
- Data Entry with minimal errors
- You must be willing and able to perform all other duties as assigned by management.
What are we looking for?- High school diploma or GED required.
- Associate degree or higher, in business related field, preferred.
- 6 months office experience
- 6 months customer service experience
- Excellent computer skills and ability to navigate multiple websites.
- Data Entry experience
- Auto-finance, dispatch, or call center experience preferred.
- Strong writing and word processing skills
- Good oral and written communication skills.
- Working knowledge of Microsoft Office programs, especially Excel, and Google Sheets.
- Personal responsibility to manage change.
Benefits At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
- Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date.
- Company Paid Time Off
- 8 Company Paid Holidays
- 401(k) with company match start on the 1st day of the month following your start date.
- Casual Dress Code
About ACERTUS ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services are designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America.ACERTUS - Relentless Drive to Deliver!
ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.