Job Details
Capitol Bridge is seeking a Project Manager to work Hybrid (remote and onsite) at our Contact Centers in the Southern United States - Louisiana and Virginia.
The Project Manager oversees all aspects of daily operations for state and federal contracts as needed by Capitol Bridge senior leadership, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing, and compliance with internal and external requirements.
The compensation range is $90,000 to $110,000, depending on experience
Essential Job Duties:
- Provide contract/project administration to ensure all tasks are performed efficiently, accurately, on time, and in compliance with the requirements of the contracts
- Significant contribution to the management of the P&L and oversight
- Participate in all financial meetings and forecasting activities
- Manage the revenue cycle and production flow to ensure forecasts are met and profit margins remain steady
- Ensure staffing levels are kept in line with production expectations to ensure no erosion of profit
- Manage direct reports and operations of all project tasks
- Ensure that all associates are adequately trained, have the necessary equipment to produce a quality product at a high level
- Manage audits of operations
- Collaborate with other leadership to ensure effective coordination of activities
- Develop and implement operational policies and procedures in collaboration with other key stakeholders
- Establish and maintains effective relationships with clients and other external entities
- Manage the project's quality assurance and training programs as well as corrective actions to ensure program compliance
- Monitor performance against key indicators established internally or by the clients
- Develop solutions to issues or complex problems
- Develop performance goals and objectives for staff, and monitors achievement of those goals
- Perform other duties as may be assigned
Education and Experience Requirements - Must have a Bachelor's degree in business, health care administration or related field
- At least Seven (7) years of related work experience required. Three (3) years of Management experience required.
- Experience with Federal and/or State clients is highly preferred
- Strong client management skills
- Proven ability with operational analyses, processes, and performance indicators
- Excellent organizational, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member as well as independently
Physical Requirements and Work Environment - Prolonged sitting throughout the workday with occasional mobility required.
- Corrected vision within the normal range.
- Hearing within normal range. A device to enhance hearing may be provided if needed.
- Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.
- Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Screenings Required Your employment will be contingent on the satisfactory completion of all onboarding tasks and the passing of a background check.
Reasonable Accommodation If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
EEO Statement TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Federal Contractor and E-Verify compliant.