Job Details
About Aleut Federal
Aleut Federal is an Alaskan Native-owned enterprise dedicated to supporting the Unangax people of the Aleutian Islands. We provide top-notch service to various branches of the federal government and prioritize community involvement. Our culture encourages growth, diversity, and inclusion, and our motto, "We are One," reflects our unity and purpose.
This is an on-site position that requires United States Citizenship and a Top-Secret security clearance with SCI eligibility or higher.
Specific duties:
- Troubleshoot, fix failures and document them in a maintenance log
- Develop reliability system upgrades for government personnel review
- Perform preventative maintenance which includes but is not limited to the installation of new software releases, system upgrades, and patches
- Provide consolidated help desk function/serve as the government IT focal point for customer support. The consolidated help desk function shall be capable of handling the full range of IT-related issues to include:
- Support walk-up, telephone, or e-mail customer problem resolution; receive, answer, and transfer, when required, trouble calls and maintenance requests in support of all government missions and personnel; assign a ticket number and track communication system outages and repair actions until the issue is resolved; and deliver all software, designs, records, databases, manuals, guides, standard operating procedures, and similar items developed in rendering problem resolution services
- Serves as Information Technology Equipment Custodian (ITEC)
- Serves as On-Site Computer Maintenance Technician
- Other IT duties as assigned
Required Skills:- System administration experience, preferably with USAF NIPR, SIPR, and JWICS
- Windows OS training and certification (Win 10 preferred)
- Customer service focus with help desk-like experience
- Projection and VTC experience preferred
- Active TS/SCI security clearance/Eligibility for Special Access Program (SAP)/Special Access Required (SAR)
Education Required:- Minimum H.S. Diploma. Degree in Computer Science, IT, or Engineering related field highly Desired; Level of education may be substituted for years of experience
Certification Required:Years of Experience (Preferred):- 1-3 years of experience with customer-focused system administration
Annual Salary Range: $80 - $95KWe are accepting ongoing applications for this position.Aleut offers the following benefits to eligible employees:
- Health insurance
- Dental/Vision insurance
- Paid Time Off
- Short- and Long-Term Disability
- Life insurance
- 401k and match
Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
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