Job Details
We are seeking a Bilingual Staff Performance Manager (GIG Worker Success Manager) to support a large GIG client in Flowery Branch, GA! This is a first shift opportunity with working hours of Mon-Fri 9:00am-6:00pm, with some flexibility as needed. Must be bilingual in the Spanish/English languages.
Flowery Branch, GA
Mon - Fri 9am-6pm
Role Summary :
The Staff Performance Manager/GIG Worker Success Manager is responsible for the day-to-day supervision of GIG personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee relations at the client site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.
Your Opportunity:
- Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
- Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
- Maintain timekeeping system and ensure payroll/invoicing is accurate
- Provide productivity, headcount, attendance, and other reports at the client s request
- Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
- Conduct onsite orientation, safety training
- Facilitate the initial treatment and reporting of workers compensation incidents
- Participate in scheduled service reviews at the client site
- Act as the liaison between the branch office and the client
- Deliver superior customer service and develop relationships with supervisors and associates
- Other duties as assigned
Your attributes:
- Must be Bilingual in Spanish/English
- Experience in a customer service role responsible for multi-level client communication
- HR and data management experience
- Demonstrable success managing a team or process
- Familiarity with a heavy process-oriented environment
- Able to lead, organize and build effective and diverse teams
- Must have seasoned critical thinking and problem-solving skills
- Practical experience and comfort with using operational software, Microsoft Office products, and
- basic data management tools for analysis
- Ability to communicate professionally and effectively across all platforms
- Able to listen and respond to information effectively and influence decision makers
Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:
- Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
- 8 Paid Holidays per year
- Paid Time Off
- 401(k)
- Wellness Program
- Parental Leave