Job Details
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future.
From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
The primary purpose of the Consumer Support Representative position is to represent all aspects and facets of the Company that are Consumer driven through Phone, Email, Chat, Product Rating Systems, and Web Sites. This position fully supports our digital journey through targeted sales and marketing efforts and programs. The ability to sell direct to consumers and/or help guide consumers to a path to purchase is necessary. Enhanced technical knowledge is also required to help consumers troubleshoot minor issues.
Primary Responsibilities:
- Selling to consumers via web sites, phone, and chat.
- Responding to consumer reviews and addressing any issues or concerns in the most effective manner.
- Assist consumers with room specific product application and specification.
- Provides information and assistance to all consumer direct web site activities - Shades Store, spare parts, Signature Support, etc.
- Provides technical guidance to consumers via phone or digital channels.
- Communication and Inquiry Fulfillment with consumers.
- Promote appropriate products with an emphasis on light and ventilation.
- Enhancing consumer relationships and experiences by filtering appropriate leads to a Trusted Advisor for guidance.
Starting Hourly Rate:$25.88 - $32.37
Secondary Responsibilities:- Assist with other department members training and development.
- Serve as the communications link from our consumers to other departments within the Company.
- Problem/Complaint Investigation and Resolution.
Qualifications:- A minimum of an Associate's Degree is required.
- Previous Call-Center Customer Service experience is preferred.
- Ability to work a Saturday rotation will be required.
- Excellent communication skills, both oral and written.
- Good time-management and task prioritization.
- Product and industry knowledge would be beneficial.
- A working knowledge of computers including Microsoft Office is required. Exposure to SAP, C4C, CDC, and Live Chat would be helpful.
- Excellent decision making and problem-solving skills.
- Project a positive and professional image.
- Overall excellent work and attendance record.
- Ability to perform the essential functions assigned to the position.
- Compliance with all rules of conduct, safety regulations and policies provided in Employee Handbooks, on Company bulletin boards/announcements, terms/conditions of employment or other means of communication is a requirement of the job.
Employee Benefits:Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:
- Group Health Insurance Plan
- On-site Health Clinic
- Dental Plan
- Vision Care Plan
- Prescription Drug Card Program
- Long-term Disability
- Short-term Disability
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Cancer Protection Plan
- Company Matched 401(k) Retirement Plan
- Flexible Spending Accounts
- Educational Assistance Program
- 11 Paid Company Holidays
- Vacation Day Program
- Sick Day Program
- Service Recognition Program
- And Much More
Equal Opportunity EmployerVELUX is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
E-VerifyVELUX uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.