Job Details
As a Printer Service Manager, you will play a crucial role in overseeing our service operations. The successful candidate will lead a team of service technicians, driving excellence in customer service, technical expertise, and operational efficiency.
Location: Washington DC Metro Area- Mobile Field Position
Salary: $65,000 - $75,000/year
Responsibilities
- Cultivate a collaborative and results-oriented work environment where technicians feel empowered to contribute and take ownership.
- Conduct regular performance reviews, set clear goals, and provide ongoing training to enhance the team's technical skills.
- Identify areas for improvement and implement process optimizations to maximize service efficiency.
- Oversee the efficient scheduling and dispatch of service technicians to ensure timely and effective service delivery.
- Work closely with sales and customer support to provide a seamless customer experience.
- Address issues promptly and proactively exceed expectations to build customer loyalty.
- Perform field service calls as needed to maintain hands-on experience.
- Conduct ride-alongs with field technicians to offer technical assistance and coaching.
- Stay current on industry trends and advancements in printing technologies to ensure the team's preparedness for diverse equipment.
Required Qualifications:- Proven experience in a management or supervisory role, demonstrating effective leadership and team management skills.
- Strong technical background with expertise in wide-format equipment or related fields.
- Excellent communication and interpersonal skills.
- Valid Driver's License.
- Ability to work independently and manage a mobile position efficiently.
Other Qualifications:- 10-15 years of hands-on experience as a service technician in a relevant field preferred.
- Prior experience as a service manager is preferred.
Benefits:- Management Deferred Compensation Profit Sharing
- Quarterly Performance Bonuses
- Health, Dental, and Vision Insurance
- 401(k) Contributions
- PTO (Paid Time Off) and Sick Leave
- Holiday Leave and Floating Holidays
- Summer Friday Hours
- Company supplied cell phone, laptop, and vehicle
About RPG Squarefoot SolutionsRPG is a leading technology solutions provider for the construction industry. We are based in the Baltimore-Washington DC metropolitan area and serve customers across the United States. We provide Construction Technology services and solutions for Architects, Engineers, Designers, Contractors, and Facility Owners. We have been in business for over 30 years, with office locations in Maryland and Virginia.
RPG is a Small, Woman Owned Business.
Our mission is to Transform Communication in Design and Construction.Core Values
- Dependable: Dependability is living up to our word and fulfilling our promises. Our customers, employees, and communities deserve our respect, honesty, and expert abilities. When a project is completed, our goal is to be remembered as a trusted partner that delivers the promised results.
- Integrity: Integrity is the basis of excellence in our work. We strive to be honest, ethical, and fair in everything we do. We lead by example and concentrate on doing the right thing every time. We accept responsibility and hold ourselves and each other accountable.
- Positive Attitude: Our attitude is a reflection of what we value. A positive attitude means being supportive of others, being supportive of the processes we use, of the clients we work with, and of the organization.
- Knowledgeable: We are dedicated to continuous education, building knowledge, and developing an expertise that not only knows how to do what needs to be done - but how to do it smarter and faster.
- Flexible: Our business is ever-changing. To be successful, we must master our industry, anticipate change, and be flexible as we work to stay competitive. We must be a flexible organization.
- Transparent: Transparency is our commitment to open communication and honesty in all aspects of our work. We believe in providing clear, candid information, fostering trust, and ensuring accountability within our organization.