Job Details
Overview:
Are you a people person? Be a First Citizens person! Join our Cherry Creek branch team and make a difference.
This full-time Sales and Service Representative role will be located at 3611 East 1st Avenue in Denver, Colorado. It is responsible for processing transactions and other customer service requests in the branch. The successful candidate will demonstrate:
- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions
- Adaptability: Has the ability to learn and adapt quickly to new information and technology
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
- Required Education: High School Diploma or GED
- Required Experience: 6+ months customer service experience AND 1+ years of recent cash-handling experience
- Preferred Items:
- An aptitude for sales; comfortability with sales support tasks like cold-calling
- Prior experience in a retail banking environment is highly preferred
- Prior experience with working in a cash vault
- Working knowledge of Microsoft Office
The base pay for this position is generally between $19.29 and $26.10 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.
First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here:
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