Job Details
Product Specialist, Home Appliances
Location: Ridgefield Park, NJ
Schedule: Fully onsite
Top skills:
Interest and knowledge in Home Appliances
Proficient in Microsoft Office Word, Excel, and PowerPoint
Ability to deep dive to perform root cause analysis
Exceptional presentation, written, and verbal communication skills
Must have Requirements:
Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
Must be able to drive - will occasionally drive (locally) between training facility, warehouse, and office.
Great communicator; eager to learn and tenacious - able to communicate ideas and resolutions effectively. Were looking for a go-getter that is proactive!
Root cause analysis
Specific responsibilities include:
Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
Monitor new model quality performance with comparing benchmark model trends
Coordination of weekly, monthly report and presentation to all related teams
Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
Knowledge/expertise/experience:
Years of experience: 0-2 years of experience in an analytics focused role
Understanding manufacturing, engineering and design.
Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)
Skills:
The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
Education:
Bachelors degree in engineering, computer science, Math or business-related field.
This position will primarily focus on: Service quality related Analysis:
Product quality data analysis with ASR trends of projects/models
Monitor quality case issues by daily tracking tickets
Theme card management of pending and in progress quality issues until solutions are found through communication with HQ
Part/Unit Retrieval