Job Details
Requirements:
- Excellent communication skills
- Ability to multitask and prioritize
- Knowledge of customer service principles
- Experience with help desk software
Responsibilities:The Front Desk Support/Customer Help Desk will be responsible for providing exceptional customer service and technical support to all customers. Duties include:
- Answering customer inquiries via phone, email, and chat
- Troubleshooting technical issues and providing solutions
- Logging and updating customer information in the help desk system
- Escalating complex issues to the appropriate department