Job Details
**Director of Restaurant Operations - Multi Restaurants (Aspen, CO)**
At the foot of majestic Aspen Mountain and steps from the heart of town, the Hotel Jerome offers guests an incomparable setting for an ideal getaway whatever the season. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understated luxury of todays finest Aspen boutique hotels with an authentic mountain aesthetic and spirit. World-class dining and spa offerings contribute to a truly elevated and unique experience.
Hotel Jerome is the iconic hotel of the American West and social hub of Aspen: warm, friendly and busting with life and laughter. Charming and full of personality, this is the place where great stories are born and told. Hotel Jerome is rich in history, yet relevant and current with its amenities and furnishings. Charismatic, with a bit of whimsy, friendly and genuine. Hotel Jerome is the sought-out atmosphere for explorers of body, mind and spirit.
Aspens crown jewel offers the perfect retreat from which to explore the regions abundant outdoor attractions and world-class dining and shopping. This landmark hotel is renowned among luxury hotels in Aspen for its relaxed elegance, gracious service and authentic mountain spirit. Discover luxurious accommodations, a variety of dining options and the modern amenities of a world-class, luxury boutique hotel in Aspen.
About Hotel Jerome, Auberge Resorts Collection
Located in the heart of town, the 97-room Hotel Jerome, Auberge Resorts Collection, continues to retain its identity as one of the great hotels of the American West. This year, Aspens legendary crown jewel, unveiled new social spaces including a renovated Aspen Times newspaper building, residential-style suites facing Ajax Mountain and a sultry underground bar Bad Harriet. The 130-year-old historic landmark boasts luxurious, contemporary accommodations and modern amenities that honor the propertys iconic mountain spirit. Considered as one of Aspens favorite places since it opened in 1889 at the height of Aspens boomtown silver-mining era, the hotel features Prospect, an American bistro; aprs-ski favorite the Living Room bar and lounge; the award-winning Auberge Spa; and the legendary J-Bar, which is lauded as an Aspen institution. Hotel Jerome was added to the National Register of Historic Places in 1986.
SUMMARY
Responsible for the direction and management of Prospect Restaurant,, J-Bar, Living Room, and
Pool in accordance with hotel standards. Directs, implements, and maintains service standards
and management philosophy which serves as a guide to respective staff. Responsible for all
service facets of Prospect Restaurant, J-Bar, Living Room, and Pool - including, but not limited to,
revenue achievement, cost control, payroll management, purchasing, receiving, budgeting,
forecasting, standard development/maintenance, and staff hiring and development.
**ESSENTIAL FUNCTIONS**
Overall leadership and oversight of all Restaurants, Bars, In-Room Dining
Knowledge of:
* All menu selections available in all outlets.
* F&B Outlets financial standing at all times (month-to-date and year-to-date).
* Restaurants layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation, price ranges, and dress code.
* POS and manual procedures.
* Daily house counts, arrivals/departures, GIRs.
* Scheduled in-house group activities, locations and times.
* Daily/weekly management of missed punches, punch edits and weekly gratuity management per Hotel Jerome policy and Colorado law.
* Associate handbook-Enforce and adhere to ARC & Hotel Jerome policies.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those
prohibiting service to minors, intoxicated persons and drunk driving.
Ensure that all revenues and costs are within budgeted parameters.
Review sales for the previous day; resolve discrepancies with accounting. Track revenue
against budget. Track labor and costs against the budget.
Write and review staff schedules. Ensure that they are in accordance with anticipated
business demands.
Attend all pre-shift meetings while on property.
Constantly monitor Prospect Restaurant, J-Bar, Living Room, and Pool staff performance in
all phases of service and job functions, ensuring that all procedures are carried out to
department standards; rectify any deficiencies with respective personnel.
Responsible for all Prospect Restaurant, J-Bar, Living Room, and Pool staff performance
evaluations, making sure they are completed on a timely basis.
Inspect all aspects of the F&B environment ensuring compliance with standards of
cleanliness and order. Direct respective personnel to rectify deficiencies.
Review the restaurant reservations. Check for special requests. Ensure that staff is
informed.
Be familiar with all resort service/features and local attractions and activities to respond
accurately to any guest inquiry.
Monitor and handle guest complaints and ensure guest satisfaction.
Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.
Conduct appropriate daily, weekly, monthly staff meetings.
Foster and promote a cooperative working climate, maximizing productivity and associate
morale.
Set pars for china/glass/silver & linen for Prospect Restaurant, J-Bar, Living Room, and Pool
as needed.
Confer with F&B Director and Wine Director on programming and any and all changes in
direction of wines by the glass, or wine list items proposed by the Sommelier team.
Stay current on industry trends and competition.
Take necessary steps to ensure achievement of all financial goals.
Conduct annual comp-set analysis
Participate in and support resort and company efforts towards sustainability and
environmental initiatives as part of the Planet Auberge program.
Direct reports are: All F&B assistant managers. (Prospect Restaurant, J-Bar, Living Room, and
Pool)
Plays a key role in the training, development and discipline of staff with input from department
managers.
Operate as IRD, Restaurant and Bar Manager when necessary (manager days off, vacation).
Supervise F&B staff in their work, maintaining the highest performance levels.
Train, develop and discipline staff with input from department managers.
Assists in the recruitment and hiring of new employees for F&B
Communicate with staff regularly. Seek out staff opinions for improving operations.
Responsible for conducting daily inspection of F&B operational areas and storage facilities, providing
the F&B Director with a daily report identifying problems and listing actions taken to fix problems.
Conduct weekly departmental walkthroughs and follows up to ensure cleanliness and organization
remain a priority in all front of house and storage areas
Enforce and upgrade service standards, procedures and policies.
Assist in planning and executing all special holidays and functions.
Act as a liaison between F&B and other departments when exploring new business
opportunities, creating P&Ls, business plans, etc. to analyze viability of new amenities,
products, services.
Constantly benchmarking our operation vs. other leading hotels and restaurants.
Meet with F&B Director bi-weekly to inform of progress on given projects and to determine future
assignments.
Attend and contribute input to bi-weekly staff meetings and weekly food and beverage meetings.
Recommend purchases to the F&B Director, keeping up with industry trends and making
improvements for the division.
Complete reports, projects and paperwork as assigned on a timely basis
Assist in the budgeting process and long term planning for all F&B operations.
Monitor labor costs for food and beverage operations, reporting variations to the F&B Director and
Area Executive Chef. Identifying revenue generating and expense saving opportunities and
implementi