Job Details
Guest Services Manager at DoubleTree by Hilton London - Greenwich **About**Its your world Your next role could be as a Front Office Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries**Location:** Doubletree by Hilton London Greenwich**Salary:** 24,150 per annum**On offer:**- Personal Development programmes for Receptionists, Shift Leaders and Managers- Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts- Industry leading benefits including contributory pension scheme and Private medical health cover- 28 days holidays including bank holidays (increasing yearly)- Complimentary meals...**About**Its your world Your next role could be as a Front Office Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries**Location:** Doubletree by Hilton London Greenwich**Salary:** 24,150 per annum**On offer:**- Personal Development programmes for Receptionists, Shift Leaders and Managers- Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts- Industry leading benefits including contributory pension scheme and Private medical health cover- 28 days holidays including bank holidays (increasing yearly)- Complimentary meals on duty and uniforms provided- Upselling incentives**Key Responsibilities:**- Supervise accurate and efficient Reception operations including check in/out procedures- Support Team Members in handling Guest requests and enquires to ensure a positive outcome- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments- Ensure a consistent, high level of customer service- Brief your team on any events or VIP guests in the hotel that day- Drive sales revenues and promote hotel services and facilities for up-selling opportunities- Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards- Act in accordance with the front of house equipment and the property management systems- Conduct training programs on an ongoing basis- Carry out shift handovers and brief team members as required- Follow company brand standards- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members**Looking for:**- Previous experience in a customer-focused industry- Positive attitude and good communication skills- Committed to delivering a high level of customer service- Excellent grooming standards- Ability to work on your own or as part of a team- Competent level of IT proficiency- Resilient and can work under pressure**To apply**:Send CV to ??Why not register yourself for the upcoming **Recruitment Open Day** event taking place at DoubleTree by Hilton London Greenwich on Thursday 17th February 1pm - 6pm -**Guest Services Manager at DoubleTree by Hilton London - Greenwich**
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