Job Details
**Description:**
The Mobile Associate (MA) or Retail Sales Associate (RSA) enjoys a dynamic and high energy environment.
Responsibility to provide an outstanding customer experience in the retail location by assisting
new and existing customers with their unique technology needs and problem solving issues. The
goal of the MA/RSA is to create an outstanding buying experience for the customer and a positive
team environment. The MA/RSA should be able to position Ameritel products against the
competition in the wireless industry and tailor their recommendations through identifying
customers needs. As a member of a store team, they will strive toward helping the store achieve
its financial and customer service goals.
**Responsibilities:**
? Provides exceptional customer service to individuals visiting the store, including greeting
customers, answering phones and assessing their needs.
? Exceed monthly revenue goals through acquiring new customer accounts, maximizing
existing customers accounts to identify revenue opportunities, and excelling in quality
metrics.
? Assist with all functions within a retail store in compliance with policies and procedures.
? Work with store management in opening, closing and operating the retail facility,
including but not limited to cash handling, inventory count and deposits as governed by
operations control standards.
? Complete accurate paperwork and transactions according to company policies and
procedures.
? Assist in tasks, duties, or projects as assigned by management.
? Assist customers with service activations, changes and bill payments, responding to
billing inquire equipment replacement, selling accessories and processing price plan
changes and upgrades.
? Assist in maintaining store appearance, inventory counts and merchandising standards.
? Build customers confidence by making their experience comfortable, simple and solving their issues.
? Engages in service selling and right fitting the customer with the appropriate total technology solution.
**Qualifications:**
? Experience in retail or another environment with a strong customer focus.
? Professional, energetic and positive attitude.
? Ability to analyze results, plan for the future, make good decisions, and take responsibility
? Excellent written and verbal/interpersonal communications skills
? Flexible scheduling availability; reliable transportation.
? Completed High school diploma/GED.
? Working knowledge of cellular/paging/PCS/advanced wireless communication preferred.
? Must be able to stand for long periods of time on the sales floor
? Bi-Lingual Spanish preferred
EEOE STATEMENT: Ameritel is an EEOE employer and a drug free workplace.