Job Details
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$38,400.00 - $63,400.00
Target Openings
4
What Is the Opportunity?
This is an entry level position that requires satisfactory completion of required training to advance to Claim Rep Auto Express position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity.
This role provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
This is a hybrid work arrangement which requires three days in office and allowing for two days work from home.What Will You Do?
- The on the job training includes practice and execution of the following core assignments:
- Participates in on-going training sessions for the Auto Express business.
- Works closely with Unit Manager or mentor to promptly resolve assigned claims.
- Effectively works in an office environment, throughout the day, using a computer, dual monitors, and multiple programs to assist customers while also balancing incoming/outgoing calls and texts.
- Customer Contacts/Experience:
- Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.
- Takes accountability for assigned claims while also working effectively in a team environment to achieve the needs of our customers and the business.
- Coverage Analysis:
- Reviews and analyzes low complexity coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in multiple state jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply.
- Investigation/Evaluation:
- Investigates each claim to obtain relevant facts necessary to determine coverage, causation/damages, confirm liability (0% or 100%) and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g., policyholders, claimants, witnesses, agents, etc.).
- Recognizes and requests appropriate inspection type based on the details of the loss and coordinate the appraisal process. Maintains oversight of the repair process and ensures appropriate expense handling.
- Identifies claims that are beyond authority and timely refers them based on exposure and established guidelines. Recognizes and forwards appropriate files to subject matter experts (i.e., Subrogation, Property, Adverse Subrogation, etc.).
- Reserving:
- Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
- Negotiation/Resolution:
- Determines settlement amounts based upon appraisal estimate and application of applicable limits and deductibles. Conveys claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters and other necessary correspondence to insureds and claimants.
- Provides quality customer service to meet the needs of the insured, claimant, all internal and external customers.
- Insurance License:
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
- In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
- Perform other duties as assigned.
Additional Qualifications/ResponsibilitiesWhat Will Our Ideal Candidate Have?- Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience.
- Ability to work in high volume, fast paced environment managing multiple priorities while facing ambiguity.
- Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
- Ability to own and managed all assigned tasks.
- Provide excellent customer experience by communicating effectively, verbally and written.
- Able to work independently and in a team environment.
- Strong attention to detail.
What is a Must Have?- High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.