Job Details
** Retail Teller II/CT - Fort Pierce**
**Job Category****:** Teller **Requisition Number****:** RETAI07387 Showing 1 location **Job Details**
**Description**
**Position Title:** Teller-CT
**Division:** Retail/Operations
**Reports Directly To:** Head Teller
****BASIC PURPOSE:****
All - important front line ambassador of CenterState Bank. This position has powerful influence on the perception of the Branch to new and existing customers.
* Performs all paying and receiving cash functions of the Branch.
* Must possess excellent verbal and communication skills and work well with deadlines.
* This position must adhere to all of the Banks policy and procedures while maintaining accuracy, consistency, and security.
****PRINCIPAL ACCOUNTABILITIES:****
* Perform Paying and receiving cash functions of the Branch
+ Cash checks and process withdrawals
+ Receive deposits into accounts
+ Verifies customers account balances
+ Examines checks for proper endorsements
+ Protects Bank by being alert to signs of fraud
+ Processes Loan payments
+ Scans items for Branch capture
+ Processes work from night depository bags
+ Maintains proper dual control
+ Place holds on accounts for uncollected funds
+ Balances cash drawer
* Delivers Quality Customer Service
+ Answer phone calls within three rings
+ Assist customers by guiding them to proper personnel to address concerns
+ Attend all Training as defined by Management
* Will assist Branch Team in achieving deposit, loan and investment goals
+ Cross sells banking Products and services
+ Participates in campaigns and sales cycle
+ Actively seeks opportunities for new deposit growth
+ Refers business to CenterState Bank subsidiaries
+ Able to lift heavy coin
****OTHER DUTIES AS ASSIGNED****
****PHYSICAL DEMANDS:****
* No unusual physical demands required for this job.
* Must be able to do sedentary work.
* May occasionally lift up to 25 pounds to perform job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position may require the ability to work before or after normal business hours to attend various employee meetings, training sessions, and community events supported by the Bank, to include evenings and weekends.
****WORK ENVIRONMENT:****
* Must be accustomed to professional, business office environment in manner and dress.
* Must demonstrate excellent human relation skills with customers and bank associates.
* Must be willing to participate as a team member
****DIMENSIONS REQUIRED:****
* High School diploma or equivalent
* Successful completion of in-house training program or other approved program
* Excellent verbal and written communication skills
* Computer Literate
**Desired:**
* Sales Experience
****PRO BEHAVIORS****
* Problem solver, resourceful, independent
* Optimistic, enthusiastic
* Must be a self-starter and able to work independently.
* Must be able to work at a faster than average pace and able to multi-task.
* Must possess basic language skills to write and speak clearly, effectively, and appropriate to business standards.
* Must have the ability to perform mathematical calculations necessary to execute the duties of the job.
* Must be able to make sound decisions, have the ability to recognize potential problems, and take corrective action.
* Must be well-organized, accurate, and attentive to detail.
* Must stay abreast of department and company policies/changes and be adaptable to those changes.
* Must be cooperative and willing to assist others.
* Must be professional in appearance.
* Regular attendance is necessary.
* Attentive to details
* Organized, careful. Multi-tasked
* Confident, competitive, communicative
* **JOB DESCRIPTION**
**POSITION TITLE:** Customer Service Representative
**DIVISION:** Retail/Operations
**REPORTS DIRECTLY TO:** Assistant Manager
**BASIC PURPOSE:**
This position is responsible for, but not limited to, the delivery of World Class Service to new and existing customers. Will perform all customer service functions including, but not limited to, opening new accounts, cross selling banking products, referring business to CenterState subsidiaries and assisting customers with all Branch products and services. May be cross-trained as a back up to the Tellers when necessary as well as assisting in the consumer loan application process.
**ESSENTIAL FUNCTIONS:**
This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:
+ Delivers World Class customer service efficiently and courteously to ensure growth and profit of their respective Branch
+ Opens checking, savings, money market and NOW accounts both personal and business
+ Identify needs and cross sells banking products and services
+ Refers prospects to Subsidiaries
+ Assists customers with safety deposit boxes
+ Processes stop payments, wire transfers, check orders and a variety of other services
+ May perform paying and receiving teller functions
+ May assist in the application process for consumer loans
+ May open or close Branch as needed
+ Ensure proper controls are maintained over all aspects of Branch
+ operations
+ Adhere to Branch, regulatory and federal guidelines
+ Contribute to passing scores on all internal and external audits
+ Maintains individual and team compliance with all internal operations policies and procedures, including proper usage of forms and documentation
+ Adhere to the confidentiality protocol of the Branch
+ Achieve goals as defined by Management Achieve all training goals assigned in a timely manner
+ Actively prospects for new customers
+ Help with promotions and events
+ Ensure that the Banks policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
+ Provide assistance to other employees by liaising with them through healthy and positive interactions
+ Be involved in performing marketing endeavors/efforts
+ Continuously update skills by participating in professional training
+ Seek opportunities to improve skills through cross-training offered by the Bank
+ All other tasks, responsibilities or duties, as directed by management **OTHER SKILLS/QUALIFICATIONS:**
+ Must have strong communication skills characterized by excellent writing and speaking skills
+ Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
+ Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
+ Must have good knowledge of business English, including spelling and punctuation
+ Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
+ Must be well-organized, accurate, and attentive to detail
+ Must be cooperative and willing to assist coworkers and customers on a regular basis
+ Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
+ Must possess excellent multi-tasking skills and be able to function well under pressure
+ Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
+ Must have a keen eye for detail and follow instructions to the letter
+ Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times **ESSENTIAL PHYSICAL DEMANDS:**
+ Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
+ Must be able to constantly use hands and fingers to enter data through or