Job Details
Prepares and maintains compressor logs, machine repair, quotations, and develops and maintains a standardized filing system. Develops standard processes for compressor rebuilds that will be implemented at all branch locations.
Responsibilities / Tasks
- Prepares and maintains compressor logs, machine repair, remanufactured compressors, and warranty compressors.
- Files job files, build sheets, modification sheets, inspection records, etc.
- Prepares estimates, quotes and customer correspondence at the direction of the supervisor or lead person.
- Inputs jobs, purchase orders, work orders, job bills, and invoices and closes jobs in ERP system.
- Processes mail for the department.
- Maintains inventory of office and service supplies for the department.
- Communicates with external customers to understand customer needs/expectations, establish a scope of work, and provide quotation.
- Work with customer through work completion and ensure scope modifications are accounted for and quoted.
- Create and maintain service call order data in the CRM and ERP (AX6) system
- Responsible to create/modify/review service calls & projects in AX6 including parts ordering, activity creation, expense approving, invoicing, and closing.
- Support the operational finance team with account invoice resolution and collection activities
- Follow up and understand customer needs through proactive continuous customer diagnosis
- Communicate, train, and ensure adherence to the departmental procedures for the rebuild coordinator team
- Assist with service order management and forecasting reports for service management. This includes weekly and monthly backlog order and utilization reporting for each service branch office
- Assist with creating and updating work procedures and process improvements based on customer and company feedback to achieve service excellence
- Ensure and achieve high level (above 80%) of customer satisfaction and net promotor score results (above 80%) from workshop customer surveys for the service coordinator team
- All other duties as assigned or directed by management
Your Profile / Qualifications
- High School or Trade School Diploma
- Or commensurate experience in administrative business operations.
- 5+ years relevant Business Administration experience preferred.
- Work experience within a service organization
- Effective communication skills (oral and written)
- Strategic agility
- English proficiency
- Excellent organization skills
- Ability to lead, network, build relationshipsand take initiative
- Strong customer focus
- Basic understanding of service business demands
- Strong attention to detail
- Super user in AX6
- Strong innovative thinking and change competences
- Proficient in all Microsoft applications
- Takes ownership of the work
- Ability to multitask while working in a face-paced and changing environment
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