Job Details
** Bilingual Customer Service Reservation Agent - Remote**
**Job Category****:** Customer Service **Requisition Number****:** BILIN001740 Showing 1 location **Job Details**
**Description**
If you are passionate about helping people, prefer evening shifts, are **BILINGUAL** and **love working from home**, this may be the perfect opportunity for you!
Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butterand our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
**Qualifications:**
* Proven track record of ALL of the following STRIVE values:
* [S]ervice
* [T]enacity
* [R]esponsibility
* [I]ntegrity
* [V]ersatility
* [E]ntrepreneurship
* Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
* Strong desire to be helpful and take ownership to resolve customer situations
* Empathetic and active listening
* Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
* Positive outlook and enthusiastic attitude
* Conscientious team player
* Driven by delivering results
* Professional demeanor, put together
* Dependable and consistent, history of good attendance
* Naturally curious with an aptitude for learning and understanding quickly
* Ability to multitask by reading, typing, and navigating through applications while speaking with customers
* Prior customer service/troubleshooting experience preferred
* **BILINGUAL (English & can SPEAK SPANISH)**
*****MUST BE WITHIN A 30 MINUTE COMMUTE OF MIRAMAR, FL *****
**Responsibilities:**
* Communicate with customers in a proactive and professional manner.
* Respond to questions and provide information while exceeding customer expectations.
* De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
* Identify root cause of inquiries by asking probing questions to determine the best solution.
* Maintain required product knowledge to deliver best in class service.
**Details:**
* **Start Date**: February 21, 2022
* **Training Schedule**: Monday through Friday 9am-5pm EST for the first three weeks onsite then fully REMOTE (Work from HOME)
* **Production Schedules available:**
* **Regular Shift ** 5 days a week (includes 1 weekend day) 3:40pm 12:40am (40 hrs a week)
* **Pay:** $14.02/hr
* **Must be Bilingual (English & Speak Spanish)**
*****MUST BE WITHIN A 30 MINUTE COMMUTE OF MIRAMAR, FL *****
**Salary & Benefits:**
The compensation package for this position includes a competitive base salary, as well as a comprehensive benefits package of medical, dental, vision, short/long term disability, life insurance, PTO, employee assistance, matching 401K plan, and an unlimited referral bonus (Make $$$ for referring your friends to join our team!)
#LI-DF1
**Skills**
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Preferred**
High School or better.
**Experience**
**Preferred**
Minimum 6 months Customer Service Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)