Job Details
* Advocates for the patient's appointments, and healthcare needs
* Communicate unresolved issues to manager or designee to facilitate timely interventions
* Demonstrate excellent communication skills effectively and efficiently
* Maintains accurate records of all calls and corresponding details
* Efficiently field patient questions and concerns
* Process messages and report to the respective physicians and their teams, whenever necessary
* Attends and actively participates in team meetings
* Answers phones in accordance with department standards to achieve expected goals
* Communicates effectively and efficiently when in the call center assignment
* Other work related duties as assigned
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service
* Ability to read, write and communicate in English at the level of a high school graduate
* Ability to work independently in a fast paced environment
* Excellent telephone and communication skills
* Strong interpersonal, customer service and time management skills
* Experience with current office technology, proficient with computer office applications
* Minimum of one year experience in a clinical setting preferred