Job Details
Casper, WY
Alarm Lead Technician
Saving Lives, one Life Safety System at a time.
- It takes the Best in each of us to bring out the Best in all of us -
THE OPPORTUNITY
Since 1993, Rapid Fire Protection has stamped our footprint in commercial, residential and industrial fire suppression and detection. Through core values of integrity, commitment and teamwork we take pride in providing safety and security with lifesaving systems designed and installed with people in mind.
At Rapid Fire Protection we are passionate about our customers, our team and the value of the work we perform! We value results and relationships. More than a company, we pride ourselves in developing community among our team. We believe in what we do! It's more than just a job, it's a purpose!
THE ROLE - Fire Alarm Lead Technician
We are looking for a positive, self-motivated, friendly person who is ready to join our team!
JOB SUMMARY
A lead technician maintains corporate equipment in accordance with business requirements, develops and monitors equipment testing schedules and delegates duties to junior lead technicians. The position also makes decisions and solves problems, monitors processes and materials, and evaluates equipment information to ensure conformity to industry standards, trouble shooting of low voltage electrical systems and programming of panels and systems. This person should be a self-motivated individual, with customer service skills, strong written and verbal communications and low voltage electrical back ground is a must.
JOB DUTIES
- Capacity to plan, manage, direct and provide highly responsible professional, administrative managerial work assisting the Fire Alarm Division Manager in the direction of the overall operations
- Lead and supervise field techs in completing assigned duties
- Responsible for enforcement of trade related safety policies
- Perform skilled tasks, respond to questions and concerns of customers
- Provide feedback and condition information to management
- Provide superior customer service using interpersonal skills to effectively interact with customers, vendors and regulatory agencies
- Install, maintain, or repair life safety systems, alarm devices, or related equipment, following blueprints of electrical layouts and building plans
- Troubleshoot low voltage electrical issues with wiring and life safety systems
- Mount, terminate and program control panels, and various electronic components
- Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms and how they are related to non-maintenance of the systems
- Test and repair circuits and sensors, following wiring and system specifications
- Examine systems to locate problems, such as loose connections, damaged devices, ground faults or broken wiring. Assist electrical contractor to correct system deficiencies
- Test backup batteries, life safety system functions, life safety devices, or other electronic features to ensure proper functioning or to diagnose malfunctions
- Inspect installation sites and study work orders, building plans, and installation manuals to determine material requirements and installation procedures
- Consult with clients to assess risks and to determine life safety requirements
- Adjust life safety and electronic building system requirements, based on current Local AHJ requirements, customer requests, electrical engineer designs and manufacturers' recommendations, using laptop computer software and programming concepts
- Keep informed of new products and developments
- Work with the Project Managers and Sales Estimating Department when replacement parts are needed
- Prepare documents, such as service work orders or final project completion forms
- Work with the Sales and Estimating Department to provide customers with cost estimates for repair, replacement or installation of equipment
- Assists installing contractors and maintenance people with technical troubleshooting
- Work with the Sales and Estimating Department to provide customers with cost analysis for repair, replacement or installation of equipment
QUALIFICATIONS
- Excellent organizational skills and attention to detail
- Highly motivated, energetic team oriented individual
- Team oriented focus
- Ability to travel and have a flexible work schedule
- Minimum 2 years' experience showing working knowledge of low voltage electronic systems, devices and components
- Willing to perform testing and maintenance procedures
- NICET certification preferred but not necessary
- Skills to use electronic devices: Laptop for programming and tablet to record and transmit documents
- Closed-Circuit TV (CCTV), Door Access and Nurse Call System experience a plus
- Willing to pass a pre-employment drug test and background check
BENEFITS
- Pay based on trade related experience
- Paid PTO and Paid Holidays
- Employer paid Health Insurance for employees
- Group Dental, Vision Insurance and Life Insurance
- 401K with 4% company match
- Eligibility for productivity bonuses
- Company paid manufacturer training and certification courses
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