Job Details
**RS Customer Support Coordinator**
**Location:** Cahokia, IL, US **RS Customer Support Coordinator in GAC St. Louis**
**Unique Skills:**
Candidate must possess:
* Excellent interpersonal skills.
* Excellent communication skills / both written and personal.
* Highly self-motivated / Self-starter.
* Detailed organizational skills.
* Strong strategic thinking.
* Problem solving and decision-making attributes.
****Education and Experience Requirements****
Bachelor's Degree in Aviation Science or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 3 years of Project Leadership or Project Management experience to include. 2 years of aviation experience; or a combination of both. **Position Purpose**:The Service Center Coordinator (SCC) interfaces directly with the customer serving as an advocate, information source and representative for the service center visit. The SCC coordinates and co-manages the project and the customer experience from contract (proposal) signing through post-delivery. The SCC is responsible for daily follow up with the customer to ensure all customer needs are addressed. ****Job Description****
Principle Duties and Responsibilities:Essential Functions:
- Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
- Provides the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience.
- Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy; throughout entire service visit. Leads the reporting and forecasting in conjunction with Finance to ensure accurate project financials.
- Plans visit to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
- Ensures full compliance with proposal to identify opportunities and assure target profit margins.
- Responsible for contract proposal changes through the work change request (WCR) process in order to accurately project and capture schedule and revenue/cost impact.
- Gathers any/all final phase exception documents to ensure that outstanding work owed is planned and executed.
- Coordinates effort with Gulfstream program office to help facilitate the implementation of fleet retrofit programs.
- Provides requests for vendor services, continuously monitors and communicates material charges to ensure proper/accurate posting definition.
- Facilitates and negotiates all ongoing warranty considerations both internally and externally; issues credits as required.
- Responsible for ensuring all vendor service agreement claims are filed.
- Runs query report to ensure materials not used are returned to stock, and assists STM to ensure cores are returned within 24 hours from receipt of replacement units.
- Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports.
Additional Functions:
- Must be willing to support service center, and customer, during and after normal working hours. .
Perform other duties as assigned.Other Requirements:
- An A&P license with (4) years of experience may offset the Bachelor's degree.
- Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred).
- Must have demonstrated leadership ability.
- Must be able to read, write, speak, and understand the English language.
**Additional Information**
Requisition Number: 185260
Category: Service Center
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 03/31/2022
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
| | |
Copyright 2020 Gulfstream Aerospace Corporation. All Rights Reserved. .
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
**Do Not Sell My Personal Information**
** Manage Consent Preferences**
Always Active **Sale of Personal Data**
Sale of Personal Data
* Switch Label label
* Switch Label label