Job Details
Looking for someone who can handle the rapid fire of incoming service calls while juggling dispatch and oversight of 3 field service technicians? This position is for someone who enjoys laying out the perfectly dispatched day for your technicians, only to get thrown curve balls, and mixing in the occasional emergency service call. If you like a fast pace and are able to think on your feet, then apply today! Are you up to the challenge?
Responsible for managing field technicians, service processes including receiving and posting all incoming service requests received by call, email or Service App. This position will plan, organize, lead and control the flow of service work in a professional, timely manner while communicating with the customer and ensuring quality repairs. This position reports to the Service Director and is cross trained with Service Technicians and Warehouse Managers. This position will unload / load any incoming / outgoing freight, receive the freight into our inventory system, pull inventory for service calls and construction materials and equipment and is responsible for the accuracy of the warehouse inventory.
KEY RESPONSIBILITIES:
Receive and post service calls into Dispatch platform for proper assignment.
Create daily dispatch for assigned Service Technicians.
Adjust daily dispatch according to daily incoming 911 calls.
Communicate ETA to customer.
Enter and Maintain customer contact information in Dispatch platform.
Assists techs with identifying part numbers for repair and invoicing.
Manage the warranty process for Service Department.
Assist Sales with creating quotes when needed.
Request Parts to be Ordered, track and communicate ETA for parts for Service jobs.
Work with Purchasing and Inventory to pull parts for dispatch.
- Inventory Cycle counts
Input equipment detail and shop drawing for each customer in Fleetmatics.
Manage Care: process paperwork and submit according to each Vendor submission guidelines.
Manage other tasks assigned by Service Director.
Requirements and Qualifications
- Ability to clearly communicate both written and verbally.
- Successful work experience as a Field Service Dispatcher or Coordinator.
- Outstanding decision-making skills and analytical ability.
- Knowledge of Service Dispatching software.
- Solid knowledge of QuickBooks Inventory software preferred.
- Ability to troubleshoot.
- Ability to change course of direction to take care of immediate issues.
- Excellent computer skills (Excel, Microsoft Word, Microsoft Office)
- Excellent, mature leadership capabilities.
Compensation:
Salary Range - Based on Experience
Review after 90 days with possible pay increase
*We are a drug free workplace and a pre-employment drug screening is mandatory*
If you have a passion for people, a desire to reach your potential and interest in becoming part of a team that serves something bigger, then we're looking for you!
Employee Package Includes:
Start earning Paid Vacation and Paid Holidays from Day 1
Health Insurance with 50% company contribution toward selected coverage including family plans. Multiple plans through Blue Cross PPO to choose from
$100K Life Insurance paid 100% by company for employee
Short-Term and Long-Term disability paid 100% by company
Phone Allowance
Yearly Boot Allowance
Voluntary benefits offered at employee's expense
Dental
Vision
Additional Life Insurance for employee and family
Employee Assistance Program
Many other optional benefit plans available
All benefits have a 30-day waiting period
401K with company match up to 4% of employee contribution with eligibility after 1 year of employment
Automotive Development Group where our goal is to provide equipment solutions to the Fixed Operations challenges of today!