Job Details
**Customer Relations Advisor**
**Job Introduction**
Agincare, the leading UK Social Care provider seek a Customer Relations Sales Advisor to join our busy sales office located at our head office at Castletown in Portland, Dorset.
This is a permanent role with a salary of 23,500 per annum (pro-rata), 33 hours per week working Thursday to Monday as follows;
Saturday and Sunday - 10:00-14:00 (8 hours)
Thursday, Friday, Monday - 08:30-17:00 (25 hours)
**ABOUT THE ROLE:**
This opportunity has a great deal of potential for future career progression. It is a mix of customer relations and sales. Youll be working on your own but also part of a small, skilled and dedicated team, contributing to building the sales for our Live-in and Care Home businesses.
You will be handling all incoming calls and converting as many enquiries into assessments and new packages of care as possible. In addition to this, the Customer Relations Advisor must follow the entire enquiry process ensuring all new clients start successfully. You will need to be highly organised as an essential part of this role is to complete a detailed handover with colleagues when starting and finishing your shifts.
You will come with a track record of achieving sales targets and understanding the value of customer service.
In addition to a competitive salary and competitive benefits you will also have access to the following:
* NHS discount scheme Up to 60% off high street names Butlins, Clarks, Jet2Holidays, Virgin Trains and Vision Express to name a few;
* Blue Light discount packages with Apple, New Look, Welcome break, Dominos, Harry Ramsdens, Animal, ONeil, The Body Shop, Prezzo, Starbucks amongst others;
* Employee Assistance Programme with access to medical, financial and emotional support;
* Internal competitions - win prizes such as vouchers, holidays and additional annual leave;
* 15% off car hire when booking with Hertz worldwide.
**ABOUT YOU:**
* To handle all incoming calls including new enquiries for business;
* To ensure the enquiry process is completed in a prompt, thorough and professional manner;
* To communicate clearly and professionally with all stakeholders regarding the start of new clients;
* To ensure that all administration is completed thoroughly, accurately and in a timely manner with meticulous attention to detail;
* To complete successful handovers at the beginning and end of your shifts.
* Previous experience within customer sales and/or customer relations is essential.
* Experience within Health and Social Care is preferred.
**ABOUT AGINCARE:**
Agincare is a family run business caring for people since 1986, this year we celebrate 35 years! With over 3,500 family members, were one of the UKs largest privately-owned social care groups and continue to grow in these challenging times. We believe that if we remain true to our company values, and work together as one team, we will continue to be successful and deliver high quality care to all our clients and residents.
Salary Excellent benefits Location Portland, Dorset , United Kingdom (Incl. Northern Ireland)