Job Details
Overview
Capital City Honda is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified CUSTOMER SERVICE REPRESENTATIVE to our team.
Benefits we offer:
* Health, Dental, Vision, Life, and Disability insurance
* 401(k) plan with company match
* Paid Time-Off
* Employee Stock Purchase Plan
* Employee Vehicle Purchase Program
* Professional work environment, with job training and advancement opportunities
Responsibilities
* Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
* Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.
* Supports the client advisor on product related tasks and activities.
* Fully explains vehicle features, application and benefits.
* Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes.
* Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
* Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
* Keeps abreast of new products, features, accessories, etc., and their benefits to clients
* Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.
* Maintains high ethical standards in all actions and maintains a professional appearance at all times.
* Demonstrates passion about brand and products.
* Assist in other areas of the Sales department and performs other administrative duties, as assigned.
* Exhibit the company's core values at all times
Qualifications
* Previous retail experience a plus
* Confident in using new media (tablets, social media, etc)
* Background in product marketing helpful
* High School Diploma or equivalent
* Great attitude with a high-energy personality
* Confidence in your ability to be successful
* Outstanding communication skills both verbal and written
* Professional appearance and outstanding work ethic
* Superior customer service skills
* Ability to work well in a process-driven environment
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you've got the horsepower to join a fast paced environment and hit our high standards - apply today!
Group 1 Automotive is an Equal Employment Opportunity employer.
Salary range for this position is between $48,000-$72,000 annually.