Job Details
Job Type
Full-time
Description
Position Summary and Responsibilities:
Pay: $37,500-$56,100/yr *Night Differential*
Hours: Full Time
The primary job responsibility of the Dispatcher/Customer Service Agent is to:
- receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch Software.
- Requests will be taken from: hospitals, clinics, medical assistance companies, flight teams or related entities.
- Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc.
- He/she shall be responsible for: dispatching and call taking for NORCAL Ambulance crews to both the emergency and interfacility setting, including emergency and private callers.
- The Dispatcher will operate tracking, radio or cell phone communication equipment to monitor the status of field personnel and units.
- The dispatcher will perform other related tasks and duties as assigned by the departmental leadership.
Primary Daily Duties: The Dispatcher/Customer Service Agent may be assigned to one or more duties. These duties include, but are not limited to the following:- Receive and prioritize all incoming requests for dispatch.
- Efficiently dispatch units to emergency and non-emergency calls in a timely manner.
- Demonstrate the ability to make accurate moment-to-moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
- Effectively triage all incoming requests for service and sends the appropriate unit according to Northwest Ambulance policy and procedure.
- Obtain required information from party requesting medical transport.
- Maintain professional telecommunication contact with field units and other agencies.
- Demonstrate the ability to effectively use the dispatch paging system, iPhone, land lines, and all portable or mounted radios; troubleshoots problems including mechanical/equipment problems and contact the operations manager as appropriate.
- Participate in required training programs.
- Perform basic data entry.
- Provide excellent customer service to all callers and crew members.
#Dispatch1Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required:- Excellent ability to communicate and work cohesively with EMT's, RN's and Administration.
- Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers.
- Computer competency including proficiency with Microsoft Suite, Google Docs, and current Dispatch Software.
- Ability to consistently deliver outstanding customer service to all internal and external customers.
- Highly dependable and able to meet internal deadlines consistently.
- Strong organization skills and attention to detail.
- Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
- Ability to work independently as well as in groups.
- Ability to maintain a professional manner and appearance at all times.
- One year of EMS and/or dispatch related experience and/or training preferred.
- Knowledge of Northern California geography.
- Able to function in a high-stress environment where the work goes from minimal to overload within moments.
- Must act in a mature, courteous, and decisive nature in order to provide maximum customer service
#Dispatch1 Salary Description
$37,500-$56,100/yr