Job Details
Service Technician
Description:
The Service Technician performs maintenance and repairs on Print, Copy, Scan, and Fax Equipment. The Service Technician will also interact with and maintain a high level of satisfaction from our customers.
Duties:
- Minimize equipment down-time through timely response for service and delivery tickets, update and close tickets with detailed information within the assigned response/resolve time frame.
- Troubleshooting and repair
- Maintain inventory for parts and order parts as needed.
- Analyze customer needs, recognize business opportunities, and influence sales growth.
- Communicate and interact with customers, management, and administrative staff in a way that is courteous, positive, and professional.
- Complete all administrative aspects of the job on time and error-free.
- Provide accurate call closure information, parts usage and customer meter readings.
- Provide a high level of customer service and follow through.
Qualifications:
- Prior experience in maintenance and repair of office equipment would be a plus, with HP, Xerox, and Lexmark experience being ideal. WILL TRAIN THE RIGHT PERSON IF NO EXPERIENCE WITH OFFICE EQUIPMENT REPAIR!
- Strong mechanical and electrical aptitude.
- Excellent customer service and communication skills.
- Ability to troubleshoot and think independently.
- Basic computer skills are required.
- Knowledge of basic networking is a plus.
- High School Diploma or G.E.D. equivalent a minimum.
- Ability to lift and carry 50 pounds. Pull, lift, reach and transport parts, equipment, and boxes.
- Must be able to maintain a professional appearance and attitude.
- Must be able to pass background check and drug screening.
- Must have a valid driver s license.
Benefits:
- Cell Phone Allowance
- Full Benefit Package Available including 401K
- PTO
- 8 Paid Holidays