Job Details
**Equipment Service and Delivery Technician**
**Department:** Service **Location:** Great Falls, MT
Fishers mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the Best Places to Work in Idaho for the last thirteen years.
Fishers is a leading technology provider in Idaho, Montana & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at .
**Equipment Service and Delivery Technician**
This team member will be responsible for the satisfactory completion of all training programs to which he/she may be assigned, execution of plans as required by their direct manager, provide an excellent customer service experience, effective sales support, and maintain timely communications with customers, Fisher's service and operations departments.
**Job Responsibilities:**
* Provide exceptional product and service support for Fishers customers.
* Set-up, configure and test new and used imaging equipment for delivery to customers
* Provide effective and timely communications to Sales, Service, and Operations departments
* Properly maintain all inventory and properly document usage.
* Maintain all of Fishers Technology's property in proper condition as verified by direct manager.
* Complete all paperwork and/or data entry accurately and in a timely manner for e-Automate and Remote Tech for system integrity and reporting.
* Maintain a professional appearance, manner and a level of customer satisfaction in alignment with Fishers Technology's mission statement.
* Encourage customer feedback and survey participation.
* Assist on special projects as assigned by direct manager.
* Report all situations regarding technical and/or customer related problems directly to Service Management
**Requirements:**
* Ability to lift 50 lbs.
* Clean driving record
* Quick learner with the desire to become a field technician
* Strong aspiration to personally succeed and grow within the organization
* Experience with Microsoft Excel, Word, and Outlook
* Experience with network connectivity is a plus