Job Details
**Front Desk Processor | Real Estate**
* Baltimore, MD, USA
* Full-time
**Company Description**
Northrop Realty is a full-service brokerage that employs more than 300 energetic real estate professionals and has been consistently ranked as one of the top specialty brokerages in the Nation. Northrop Realty represents buyers and sellers of residential real estate in the Baltimore and Washington metropolitan area with 9 office locations in Annapolis, Baltimore, Clarksville, Columbia, Ellicott City, Fallston, Frederick, Sykesville, and Lutherville-Timonium. Northrop Realty also operates 5 coastal office locations in Bethany Beach, DE, Fenwick Island, DE, Millsboro, DE, West Ocean City, MD, and West Palm Beach, FL.
We offer our full-time administrative employees a full benefits package including company paid employee health and dental insurance, retirement plan with up to a 3% company match, paid time off, paid holidays, a competitive salary and an engaging working environment.
**Job Description**
We are in search of a full-time real estate professional to work as a Front Desk Processor in our Baltimore County Office. This individual will be outgoing, possess a strong sense of urgency, and on a daily basis put the needs of the clients and agents first. The Front Desk Processor should have a real estate background and must provide an exceptional level of professional service as well as ensure the office appearance is maintained primed and ready for business.
This individual thrives in the administrative arena, is comfortable being the companys first impression and will greet everyone with a smile and a helpful attitude as they enter the office or call the main phone line.
The individual will assist with the operations of the office as well as provide transactional processing support to the Client Care Coordinators & Sales Agents within the office. They will demonstrate the knowledge, attitudes, skills, and habits of a high achiever who is committed to legendary customer service, doing the right thing and seeking win-win outcomes. Solutions oriented, the ideal candidate will be flexible in their assigned duties and vigilant in their time management and problem-solving. They must have exceptional administrative skills, advanced technological skills and always maintain a positive outlook.
**RESPONSIBILITIES**
* Support all sales agents and administrative staff in the office with processing of New Listings, Contracts, Price Adjustments, Status Changes, Open House Requests, Showing Requests, Sign Orders, Coming Soon Listings, etc.
* Use proper phone etiquette.
* Connect clients, agents, and possible admin to the appropriate person via our phone system.
* Assist with delivery of packages; getting packages to the necessary recipients or notifying them when their package has been delivered via email by informing them a package has been received & from where.
* Maintain a neat front-desk area, cleaning-sanitizing conference rooms, and restocking pens after settlements/meetings.
* Greet visitors into our office and pay close attention to people entering.
* Answer all incoming phone calls within no more than three rings.
* Offer water/coffee/tea for any visitors that are using the lobby/conference rooms.
* Notify the correct individual when a guest/client arrives.
* Make sure the front desk is always supervised.
**Qualifications**
* Must be organized, extremely detail-oriented, personable, possess a pleasant phone manner and the ability to multi-task.
* Must have the ability to effectively and efficiently manage the administrative tasks involved in a real estate transaction while abiding by strict deadlines.
* Computer savvy with expert knowledge of Microsoft Office & G-Suite, Databases, and Internet-based Software.
* Excellent communication skills; written and verbal.
* Ability to maintain a good working and supportive relationship with Client Care Coordinators & Sales Agents.
* Possess the ability to perform job duties well under high-pressure.
* Ability to multi-task and be meticulous with details.
* Must be reliable.
* Should have a reliable vehicle.
* Must be flexible to travel to another office, if needed.
**Additional Information**
**All applicants MUST include a:**
* Cover letter detailing Start Date and Requested Hourly | Salary Range.
* Resume
***Applicants that do not submit all of the above items will not be considered.***
***No phone calls please***
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