Job Details
Job Description
At Aloft Minneapolis, we're different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That's what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.
This is a Sherman Associates owned Marriott franchised location.
The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.
Schedule: We are currently seeking full-time availability to include both weekdays and weekends.
Pay: Starting at $18.00/hour
Essential Functions
- Registers guests to the hotel, verifying reservation, address, email address and credit information
- Proficient on kiosk operations to assist when necessary
- Answers the telephone in a timely and professional manner
- Addresses guest complaints, problems and/or requests in friendly and professional manner
- Ensures that all matters are resolved or addressed with the proper department head
- Have an intimate knowledge of the hotel facilities and the local geographic area
- Accepts payment for guests' accounts at the time of registration and at checkout
- Processes all Retail transactions for the guest
- Issues luggage claims and check guest luggage when requested
- Manages nightly hotel operations
- Verifies revenue from all sources is accurately balanced, follow up on any discrepancies
- Posts any transactions needed
- Performs end-of day procedures
- Produces daily reports for departments and department heads
- Compiles and run statistical reports for all departments and transfer information to our Accounting department
- Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts
- Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Performs duties of Guest Services Agent
- Completes other duties as assigned
Experience and SkillsMinimum Requirements- High School or equivalent education required. Bachelor's Degree preferred
- One to two years of general hospitality experience strongly preferred in front office or accounting.
- Ability to communicate effectively and follow directions in a multi-lingual environment
- Able to organize, plan ahead and manage workload
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
- Basic accounting concepts, the ability to operate Microsoft Office programs and the internet
- Extensive knowledge of the hotel, its services, and facilities
- As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
- A passion for the mission, vision, and values of Sherman Associates.
- Office hours may vary due to the specific needs of the hotel.
Job BenefitsBenefitsSherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes
- Low Deductible Health Insurance Plans
- Fully paid short term disability
- Fully paid life insurance
- Additional Supplemental Insurance Policies including
- Voluntary Accident & Critical Illness
- Hospital Indemnity
- Long-Term Disability
- Pet insurance
- Fully paid employee assistance program
- Fully vested 401k company match program
- 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
- Starbucks and Hotel discounts
- Charitable giving strategy with corporate match
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.
Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact ...@sherman-associates.com