Job Details
HGV now offers Day One Team Member Benefits!*
Why do Team Members Like Working for us:
Excellent base pay with BONUS potential
100% Remote Work from Home
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match
Generous Paid Time Off
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Hilton Grand Vacations is seeking an organized self-starter to join our dynamic Collections team! As a Remote Entry Level Collector, you will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail.
The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.
Additional responsibilities include:
Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management
Maintain required levels of phone activity, contact percentages and other key performance indicators
Legally, ethically, and confidentially handle any correspondence and/or payments received
Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing
Assist all members of collections staff with daily processes and procedures when required
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests' vacation dreams to life.
To fulfill this role, you must possess the following minimum qualifications and experience:
High School or equivalent /GED
Excellent communications skills
Must meet federal and state licensure requirements.
Flexible Schedule Mon-Sat from 8am to 11pm
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
More than 6 months collections experience or related area(Customer Services or Sales)
Skip tracing experience
Timeshare Industry, Financial Services or Banking experience
Bilingual in French.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.