Job Details
Encorr Sheets, an affiliate of Schwarz Partners and corrugated manufacturing industry leader, is currently seeking a Customer Service Clerk at our state-of-the-art facility in Ontario, CA. The Customer Service Clerk builds long-term relationships with the customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with the sales, accounting, CSR's and manufacturing personnel to meet the customer needs.
Encorr Sheets truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:
- Assist in overseeing customer accounts and respond to emails in a timely manner according to company standards.
- Responsible for processing orders (electronic and manual) and receiving, changing or cancelling customer purchase orders in a timely manner.
- Assist in maintaining customer records by updating account information as directed.
- Handle complaints in a constructive and professional manner through effective problem resolution skills.
- Process credit memos, returns, and price deviations; report feedback and/or corrective action back to customer, with manager's approval.
- High attention to detail and accuracy must be exercised due to the complexity of product codes and customer specifications.
- Communicate professionally with all levels of personnel (customers, managers, staff, etc.) at all times.
- Ability to effectively multi-task, prioritize work effectively and work in a fast-paced environment with completing priorities and a demanding customer base.
- Must be able to make appropriate decisions to satisfy customer needs and take appropriate steps to implement decisions with approval of management.
- Works under minimum supervision.
- Perform other duties as assigned.
- Maintain regular and predictable attendance.
REQUIRED EDUCATION / EXPERIENCE: PREFERRED EDUCATION / EXPERIENCE: - Associates or Bachelor's degree preferred.
- Knowledge of the corrugated manufacturing industry process preferred.
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.): - Prior customer service experience.
- Ability to resolve customer concerns diplomatically and in a timely manner.
- Possess a high degree of accuracy and analytical skills.
- Excellent communication skills - verbal and written.
- Proficient in Microsoft office.
- Excellent time management skills and well-organized.
- Regular and predictable attendance.
- Ability to sit, stand, grasp, reach, push, twist, climb, bend, use of keyboard and 10-key, lift at least 50 lbs. occasionally, as required by the job.
If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, then we want you to be a part of our team!
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Other details- Job Family Office
- Pay Type Hourly
- Min Hiring Rate $20.00
- Max Hiring Rate $25.00
Apply Now