Job Details
Job Title: Trainer Senior BSA (Hybrid)
Location: Washington, DC
Duration: 12 Months+
Job Description:
BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.
Responsibilities:
- Business analysis and process mapping
- Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
- Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
- Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.
- Training and organizational change management
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure DevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
Skills: SkillsRequired / DesiredAmountof ExperienceBA experienceRequired15YearsProject management skills with the ability to prioritize tasks and meet deadlinesHighly desired5YearsRequirements gathering and documentationRequired15YearsMS Office/suites experienceRequired11YearsHands-on end-user training on Dynamics 365Highly desired3YearsDevelop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system supportRequired3YearsProven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteriaRequired3YearsBusiness Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATIONRequired2YearsExperience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePointHighly desired1YearsExperience in Child Welfare AgencyHighly desired1Years