Job Details
** Customer Service Coordinator**
**Job Category****:** Administrative **Requisition Number****:** CUSTO001301 Showing 1 location **Job Details**
**Description**
Royal Hawaiian Movers, a DeWitt Company seeks to hire an experienced professional, with excellent customer service skills, to assist our transportation and logistics department with customers moving household goods and personal effects around the world.
Duties and Responsibilities: This is a part time position of less than 20 hours per week.
Ideal candidate will call all members being moved during the day, and prompts those with a good experience to complete a review via email or text link.
Interacts with customers via telephone, email, or online chat to provide support and information on services.
Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.
Required Skills / Abilities:
Ability to work in a fast-paced environment
Positive can-do attitude
Proven ability to mulit-task
Strong verbal and written communication
Working in a networked environment using Windows and/or Windows like interface using Microsoft office suite such as Word, Excel, Power Point and Outlook at a proficient level
Required Education / Experience:
High school diploma or equivalent
Two (2) years experience in strong administrative and customer service skills. Including, answering phones, typing activities, data entry, reviewing and validating customer documentation.
Transportation and moving experience preferred.
Physical Requirements:
Sitting and typing for extended periods of time
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)