Job Details
Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need it most, all while lowering cost and streamlining the process.
Public sector agencies manage a variety of complex, mission-critical tasks each day from monitoring the city budget and generating payroll for municipal employees to collecting revenues from citizens and generating utility bills. Our ERP financial solutions are designed to manage public sector core business functions no matter the size or complexity of the organization from small towns to large cities and counties.
Tylers public safety solutions improve situation awareness and enhance safety and productivity for public safety professionals. Weve drawn from our extensive experience to design, develop, deliver and support integrated software solutions to meet each agencys unique needs.
**Software Support Specialist**
The Associate Software Support Specialist will provide software support for Tyler clients in the use, functionality, and understanding of our products and databases. The Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product.
Work with our integrated district management solutions that help school districts bridge information gaps across all departments. From school ERP to student information and transportation, you can help districts of all sizes achieve more by improving transparency between parents and schools, advancing operations, and enabling data-driven decisions.
**Location**
St. Louis, Missouri | Remote
**Travel**
0-5%
**Responsibilities**
* Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
* Analyzes data reports, forms, and web technologies.
* Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
* Uses Tylers client management system to create, track, and/or update details on the specifics of client issue(s).May submit client issues to management for resolution as needed.
* Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
* Creates or enhances documentation throughout the support process.
* Contributes to company knowledge library and/or Tyler Community.
* May participate in Early Adopter activities.
* May participate in User Group meetings and activities.
* Commits to expanding technological skills and knowledge of the Tyler products.
* Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
* Communicate professionally, clearly, and appropriately with clients and coworkers.
* Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.
* Solve problems effectively in an ever-evolving environment.
Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients confidence in the organization.
* Maintain composure under pressure.
Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.
* Work effectively both independently and in a team-oriented environment.
* Assist other team members.
* Provide limited hardware and operating system support.
* Effectively utilize available resources.
* Accurately record all details and progress in incident tracking system(s).
* Proactively improve knowledge and develop analytical and technical skills.
**Qualifications**
* Bachelor's degree in related field or equivalent experience.
* Excellent interpersonal skills .
* Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
* Strong organizational skills .
* Effective analytical ability, particularly in a technical environment .
* Excellent written and verb al communication skills .
* Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
* Experience working with relational databases or SQL preferred .
* Experience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred .
* Knowledgeable with Microsoft Office .
* Knowledge and understanding of software development tools a plus .
**State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada**
Salary will generally fall between $39,080 - $46,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
**Great Place to Work & Grow Your Career**
Come join us as we transform the public sector! Our guide everything we do. Were also frequently recognized as a great workplace locally and nationally. See our many .
Requisition Number:2022-231
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.###.#### ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. **Meaningful Work, Valuable Benefits**
To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.
**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
If you wish to contact the websites owner please use the website's form
**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a