Job Details
Customer Service Operations Associate page is loaded **Customer Service Operations Associate**
**Customer Service Operations Associate**
locationsUSA - Clayton, MO time typeFull time posted onPosted 4 Days Ago job requisition idR0022207 is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.
Within Wolters Kluwer, contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.
We are currently seeking dynamic Customer Service Operations Associate to join our growing teams across the country. If you are as passionate about your future as we are, come join our team!
**Responsibilities:**
* Deliver prompt, convenient, and professional customer service to assigned clients
* Provide front-line consultative customer service for client inquiries via email and phone
* Determine customer goals, challenges, needs and requests utilizing product and industry knowledge to provide solutions and initiate orders
* Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with clients and strategic partners nationwide
* Subject matter expert of the department, company and industry
* Promote additional offerings to meet client needs
* Successfully manage financial transactions
* Be an ambassador for Wolters Kluwer within the industry
**Qualifications:**
* A minimum of one year of customer service administration and or client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
* Bachelors degree from an accredited college/university or equivalent customer service experience
* Ability to absorb product knowledge quickly and process information to apply to client needs
* Able to make sound business decisions and exercise discretion and judgment
* Experience generating add-on sales revenue preferred
* Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
* Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
location2 Locations time typeFull time posted onPosted 30+ Days Ago **The Power of Purpose**
Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
**U.S. COVID-19 Vaccination Requirements**
In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.