Job Details
**IT Support Specialist**
**Department:** IT **Office:** Whitney
**Location:** Germantown, WI
Gehl Foods is a Germantown, Wisconsin-based maker of ready-to-serve, real dairy products. The company uses an advanced aseptic process to eliminate microorganisms that cause dairy foods to spoil and at the same time locks in freshness and taste. Its products cheese sauces, puddings, yogurt, and dairy-based beverages are sold in restaurants and retail stores under Gehl brands and many global brands who trust Gehl Foods with their manufacturing operations.
Due to continued success and rapid growth in the industry, Gehl Foods is looking for qualified individuals to join us on our journey to World Class Manufacturing. It is an exciting time to be a part of Gehl Foods, LLC. If you are looking for a chance to take your skills and experience to the next level, and the opportunity to make a difference, please consider Gehl Foods.
**Position Overview**
Reporting to the Director of IT, the IT Support Specialists primary responsibilities are to troubleshoot more advanced technical problems, document processes, improve processes, implement new technologies, recommend software changes, and provide training while maintaining a positive customer service experience for the company.
**Job Responsibilities**
* Receive incoming helpdesk phone calls and e-mails
* Prioritize, document, and resolve/escalate end user problems and requests
* Utilize product documentation and online resources to find solutions for end user problems
* Design, build and deploy user workstations using deployment tools
* Support the development, testing, and configuration of new technologies
* Use remote support tools to troubleshoot and resolve local and remote user issues
* Manage inventory of toner, computer equipment and other parts
* Verify that suggested solutions effectively resolve problems through follow up
* Receive escalated end user issues from Tier 1 support
* Document and improve existing processes
* Recommend upgrades, patches, new applications, and equipment
* Provide training to Support Center Analysts on departmental procedures, computer systems, and business processes
* Contribute to business productivity and development objectives by creating and participating in end user onboarding and trainings
* Ensure that required competencies to carry out these job functions affecting product legality, safety and quality are met in accordance with the Quality Policy and Global Food Safety Initiative (GFSI) standard
* Ensure compliance with corporate/plant safety standards and with applicable regulatory requirements while following the companys Good Manufacturing Practices
* Other duties as assigned
**Minimum Qualifications**
* Excellent customer service and problem solving skills
* Demonstrated superior verbal/written communication skills and business acumen
* Demonstrated proficiency using MS Office Products, including advanced working knowledge of Excel and Word
* Experience working in a team oriented environment
* Ability to organize work, meet deadlines, work under stressful circumstances and frequent interruption often with limited direction and supervisory oversight
* Strong attention to detail and accuracy
* Self-motivated and proactive
* Associates Degree in Information Systems or two years relevant IT experience
* PC hardware knowledge and troubleshooting skills
* Experience troubleshooting networking issues
* Working knowledge of Microsoft Windows client/server environment and software including Office, Windows 7/10
* Exceptional written, oral and interpersonal communication skills
**Preferred Qualifications**
* A+ Certification